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Error Message When Removing Program with Add/Remove Programs

This article was previously published under Q141697
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about editing the registry.Before you edit the registry, make sure you understand how to restore itif a problem occurs. For information about how to do this, view the"Restoring the Registry" Help topic in Regedit.exe or the "Restoring aRegistry Key" Help topic in Regedt32.exe.
When you view the list of installed programs in the Add/Remove Programstool, you may see one or more programs listed that have already beenuninstalled from your computer.

Or, when you remove a program using the Add/Remove Programs tool inControl Panel, you may receive the following error message:
An error occurred while trying to remove <Program Name>. Uninstallation has been canceled
This behavior can occur if you have manually deleted a program that islisted in the Install/Uninstall list in the Add/Remove Programs tool.
To remove a program from the Install/Uninstall list, use one of thefollowing methods.

Method 1

WARNING: Using Registry Editor incorrectly can cause serious problemsthat may require you to reinstall your operating system. Microsoft cannotguarantee that problems resulting from the incorrect use of RegistryEditor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing KeysAnd Values" Help topic in Registry Editor (Regedit.exe) or the "Add andDelete Information in the Registry" and "Edit Registry Data" Help topicsin Regedt32.exe. Note that you should back up the registry before you editit.

Delete the appropriate key under the following registry key:

Method 2

Use the TweakUI PowerToy to remove the program from the list of installedsoftware. To do so, follow these steps:
  1. Click Start, point to Settings, click Control Panel, and then double- click TweakUI.
  2. Click the Add\Remove tab, click the program that you want to remove, and then click Remove.
  3. Click OK, and then close Control Panel.
The Microsoft Windows PowerToys are a suite of tools, including TweakUI,that is available for free download from the Microsoft Web site. MicrosoftMicrosoft Platforms Support Desktop (MPSD) Technical Support does not support the installationor usage of PowerToys or any of their components.

Article ID: 141697 - Last Review: 12/04/2015 12:45:27 - Revision: 1.3

Microsoft Windows Millennium Edition, Microsoft Windows 98 Second Edition, Microsoft Windows 98 Standard Edition, Microsoft Windows 95

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