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Debugging User Profiles and System Policies in Windows NT 4.0

This article was previously published under Q154120
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
The checked version of Userenv.dll, in conjunction with a registry entry,creates a log file useful in troubleshooting and debugging problems withroaming profiles and system policies on Microsoft Windows NT version 4.0clients.
To enable the log file:
  1. Rename the Userenv.dll file in the %Windir%\System32 directory to Usernv.orig or the unique name of your choice.
  2. Copy the checked version of Userenv.dll to the %Windir%\System32 directory of the client computer that you want to debug. The checked version of the Userenv file must match the version of the operating system being used.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Start Regedt32 and locate the following path:
  2. Create a new value called UserEnvDebugLevel as a reg_dword. Assign the value 10002 in hexadecimal format.
  3. Restart the computer with the .dll and registry changes in place.
For Microsoft Windows NT Server version 4.0 and Microsoft Windows NT Server version 4.0 Terminal Server Edition SP4 and earlier, log information will be recorded in c:\userenv.log and can be viewed with Notepad, WordPad, or the text editor of your choice. For Microsoft Windows NT Server version 4.0 Terminal Server Edition SP5 and SP6, log information will be recorded in %systemroot%\system32\userenv.log.Information displayed in the log includes: Profile Path, Profile Type,System Policy Path (useful to determine which server the Ntconfig.pol filewas pulled from), whether the profile was successfully loaded and unloadedat the client, and if the remote profile is newer than the local profile.

A sample Userenv.log based on the following information is shown below.
   Username = profile   Profile path defined in User Manager =      PDCServerName\Profiles\%username%   Domain Controller = PDCServerName   System Policy Path: PDCServerName\Netlogon				
NOTE: The response to the seventeenth line.
   Profile is not reachable, error = 2				
A check is made for the existence of a mandatory profile path being defined in User Manager for Domains (Servername\Sharename\ Mandatory profiles were not used in this example, so the test fails.
--------------------------------------------------------------------------LoadUserProfile: Entering, hToken = <0xa8>, lpProfileInfo = 0x12f4e8LoadUserProfile: lpProfileInfo->dwFlags = <0x2>LoadUserProfile: lpProfileInfo->lpUserName = <profile>LoadUserProfile: lpProfileInfo->lpProfilePath =<\\PDCServerName\profiles\profile>LoadUserProfile: lpProfileInfo->lpDefaultPath =<\\PDCServerName\netlogon\Default User>LoadUserProfile: lpProfileInfo->lpServerName = <\\PDCServerName>LoadUserProfile: lpProfileInfo->lpPolicyPath =<\\PDCServerName\netlogon\ntconfig.pol>ParseProfilePath: Entering, lpProfilePath =<\\PDCServerName\profiles\profile>ParseProfilePath: Tick Count = 60ParseProfilePath: FindFirstFile found something with attributes <0x10>ParseProfilePath: Found a directoryLoadUserProfile: ParseProfilePath returned a directory of<\\PDCServerName\profiles\profile>RestoreUserProfile:  EnteringRestoreUserProfile:  Profile path = <\\PDCServerName\profiles\profile>RestoreUserProfile:  User is a AdminIsCentralProfileReachable:  EnteringIsCentralProfileReachable:  Testing<\\PDCServerName\profiles\profile\>IsCentralProfileReachable:  Profile is not reachable, error = 2IsCentralProfileReachable:  Testing<\\PDCServerName\profiles\profile\ntuser.dat>IsCentralProfileReachable:  Found a user profile.RestoreUserProfile:  Central Profile is reachableRestoreUserProfile:  Central Profile is floatingGetLocalProfileImage:  Found entry in profile list for existing localprofileGetLocalProfileImage:  Local profile image filename =<%SystemRoot%\Profiles\profile>GetLocalProfileImage:  Expanded local profile image filename =<C:\WINNT\Profiles\profile>GetLocalProfileImage:  Found local profile image file ok<C:\WINNT\Profiles\profile\ntuser.dat>Local profile is reachableLocal profile name is <C:\WINNT\Profiles\profile>RestoreUserProfile:  About to call UpdateToLatestProfileUpdateToLatestProfile: Entering.  Central =<\\PDCServerName\profiles\profile>Local = <C:\WINNT\Profiles\profile>UpdateToLatestProfile:  Central and local profile times match.RestoreUserProfile:  About to Leave.  Final Information follows:Profile was successfully loaded.lpProfile->szCentralProfile = <\\PDCServerName\profiles\profile>lpProfile->szLocalProfile = <C:\WINNT\Profiles\profile>lpProfile->dwInternalFlags = 0x112RestoreUserProfile:  Leaving.UpgradeProfile: EnteringUpgradeProfile: Build numbers matchUpgradeProfile: Leaving SuccessfullyApplyPolicy: EnteringApplyPolicy:  PolicyPath is: <\\PDCServerName\netlogon\ntconfig.pol>.ReconcileFile: \\PDCServerName\netlogon\ntconfig.pol ==>C:\WINNT\Profiles\Policy\ntconfig.pol  [OK]ApplyPolicy:  Local PolicyPath is:<C:\WINNT\Profiles\Policy\ntconfig.pol>.ApplyPolicy:  Leaving succesfully.LoadUserProfile: Leaving with a value of 1.  hProfile = <0x90>--------------------------------------------------------------------------Below is a successful logoff and update by the client of the server-based roaming profile.--------------------------------------------------------------------------UnloadUserProfile: Entering, hProfile = <0xe0>UnloadUserProfile:  Succesfully unloaded profileUnloadUserProfile:  Copying profile back to\\PDCServerName\profiles\profileCopyProfileDirectory: Entering, lpSourceDir = <C:\WINNT\Profiles\profile>,lpDestinationDir = <\\PDCServerName\profiles\profile>, dwFlags = 0x32ReconcileFile: C:\WINNT\Profiles\profile\NTUSER.DAT ==>\\PDCServerName\profiles\profile\NTUSER.DAT  [OK]ReconcileFile: C:\WINNT\Profiles\profile\ntuser.dat.LOG ==>\\PDCServerName\profiles\profile\ntuser.dat.LOG  [OK]CopyProfileDirectory: Leaving with a return value of 1UnloadUserProfile: Leaving with a return value of 1--------------------------------------------------------------------------				
NOTE: The checked version of userenv.dll can be obtained by contacting Microsoft Product Support Services.

Article ID: 154120 - Last Review: 11/01/2006 05:57:08 - Revision: 1.3

  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • kbhowto KB154120