This article was previously published under Q155814
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The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC)service and the Microsoft Exchange Server version 5.0 Internet Mail Service(IMS) does not start automatically and the following event is logged in theWindows NT Server Event Viewer System log:
Event ID:7000 Source: Service Control Manager Category: <none> Description:. The Microsoft Exchange Internet Mail Connector service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
The following event is logged in the Application log:
Event ID 4086 Source MSExchange IMC Category: Initialization/Termination Description: Unable to start the service because the configuration could not be loaded from the Microsoft Exchange directory or Windows NT Registry.
If you try to start the service manually, a message window will pop upstating:
Error 2186: The service is not responding to the control function.
The IMC or the IMS has been set to log on as a system account or use theLocalSystem account.
Using the Services tool in Control Panel, select the Microsoft Exchange Internet Mail service and click Startup.
Under Log On As, select This Account. Select the name of the Microsoft Exchange System Account or an account that has service account administrator rights on the Organization, Site, and Configuration containers.