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Remote Access Errors 657 and 659 with Dial-Up Networking

This article was previously published under Q156681
SYMPTOMS
If you use a script to connect to a remote server with Dial-Up Networking,you may receive one of the following error messages:
Error 657: The device.INF file could not be opened.
-OR-
Error 659: The media.INI file refers to an unknown device name.
CAUSE
These errors can occur if one or more of the remote access configurationfiles is missing or damaged.
RESOLUTION
WARNING: If you have modified the original configuration files for theRemote Access service in any way, you should back up the files beforeproceeding. For example, if you modified the Modem.inf file to addinformation for an unsupported modem, or if you modified the Switch.inffile to create a script to connect to your Internet service provider(ISP), make sure to back up these files.

To resolve this issue, replace the damaged files by removing andreinstalling the Remote Access service.
MORE INFORMATION
When you receive one of the error messages stated above, you can clickRedial, Cancel, or More Info. If you click More Info, you see thefollowing information:
One of the Remote Access configuration files probably contains invalid information. The easiest way to resolve this problem is to reinstall Remote Access.

If you are using a modem that is not supported by Remote Access, switch to a supported modem, or see Overview of Modem Script File for information about modifying the modem script file for your modem. The Remote Access script files (PAD.INF, MODEM.INF, and SWITCH.INF) are in the \SYSTEM32\RAS subdirectory of your Windows NT directory.
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Article ID: 156681 - Last Review: 11/01/2006 04:55:34 - Revision: 1.1

Microsoft Windows NT Server 4.0 Standard Edition, Microsoft Windows NT Workstation 4.0 Developer Edition

  • kbnetwork KB156681
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