Mouse Cursor Freezes or Fails with Microsoft IntelliMouse

This article was previously published under Q159060
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The Microsoft IntelliMouse mouse cursor may freeze or the mouse controlfunctions may begin to fail. You must restart your computer to regaincontrol of your mouse.
CAUSE
The I8042prt device driver misinterprets a valid data packet from the mouseas a self-test return code and waits for additional self-test data. Sincethis same data packet can be a valid data stream for IntelliMouse, thedevice driver becomes unstable.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0.This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. ServicePack. For information on obtaining the service pack, query on the following wordin the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
prodnt 4.00 wheel
Properties

Article ID: 159060 - Last Review: 10/04/2013 16:46:47 - Revision: 1.1

Microsoft Windows NT Workstation 4.0 Developer Edition, Microsoft Windows NT Server 4.0 Standard Edition

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