Article ID: 161033 - View products that this article applies to.
This article was previously published under Q161033
Microsoft Outlook 97 Calendar or Task Reminders do not appear as scheduled.
There are five common causes for this behavior.
Cause 1Outlook is not running. Unlike Microsoft Schedule+, which has a separate file to handle reminders, the main Outlook program controls reminders. If Outlook is not running, reminders do not appear.
Cause 2The Calendar or Task reminder is not in your primary folder. Reminders only trigger from within the primary Calendar or Task folders. Primary folders reside where you receive mail. At the time you set up a Service, you designate either your Mailbox Inbox or your Personal Folders Inbox as the mail delivery point.
For example, if you receive mail in your Personal Folders Inbox and you create an appointment reminder in your Mailbox Calendar, the reminder does not appear. If you create the same reminder in your Personal Folders Calendar, the reminder appears at the appropriate time.
Cause 3The Delivery option of the e-mail service is set to None. In order for reminders to be processed a default delivery location must be specified.
Cause 4The Outlook user's mailbox was moved from one Microsoft Exchange Server to another. This behavior does not exist when using Outlook 8.01.
Cause 5The Reminders folder is damaged or contains corrupt reminder items. There are five possible workarounds. For each cause, use the same-numbered workaround.
Workaround 1If Outlook is not running, start Outlook and keep it running all of the time.
Workaround 2When you create reminders, make sure that they are saved in your primary Calendar or Task folder. To check where your mail is delivered to follow these steps:
Workaround 3To set a delivery location, follow these steps:
Workaround 4Upgrade to Outlook 8.01, shipped with Microsoft Exchange Server 5.0.
Workaround 5If the Reminders file is damaged, run the /cleanreminders start-up switch. To do so, follow these steps:
For more information on setting delivery options, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/162206/EN-US/ )OL97: Working with Personal Folders
Article ID: 161033 - Last Review: January 19, 2007 - Revision: 1.1
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.