The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
IBM has confirmed that this behavior is a problem with Client Access software and that there is a patch that corrects this behavior. The information below was extracted Sept 22, 1997, and may have changed.
Windows 95 Latest Date Installed Target date /NT Mod Service Pack PTF File Date for Next Level PTF Number Available Service Pack V3R1M2 SF41904 08/01/97 02/05/97 09/30/97 V3R1M1 SF42350 08/29/97 12/13/96 11/26/97 V3R1M0 SF40785 05/30/97 08/12/97 Not planed V3R1M0 SF40785 05/30/97 08/12/96 Not in plan
To temporarily work around this problem, remove or deactivate the IBM client Access/400 software.
For additional information about how to contact IBM, please see the following articles in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
This problem occurs when you use the Microsoft products listed at the beginning of this article and IBM Client Access/400 software. The SR-1 versions of these products correct the hanging problem. To completely correct this problem, you must obtain the patch described in the "Resolution" section of this article.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.