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OL97: Troubleshooting Schedule Plus Import Problems

This article was previously published under Q162990
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This article describes how you can troubleshoot problems when trying toimport your Microsoft Schedule Plus, version 1.0, 2.0, or 7.0, files intoMicrosoft Outlook 97. When importing Schedule Plus items into Outlook, youmay see the progress bar stop without displaying any error, your system maystop responding, or you may receive a specific error, such as:
OLE error occurred in the Schedule Plus sam translator while trying to attach to a translator.
More information
To import a Microsoft Schedule Plus file, you must have the program thatwas used to create the file installed on your computer. With someconfigurations, Outlook and Schedule Plus must reside on the same drive forthe translator files to work properly.

Refreshing the Entire Schedule Plus Calendar File

If the Outlook Import And Export Wizard fails to import your Schedule PlusSCD file or imports only a portion of the file, the calendar file may bedamaged.

Follow these steps to export your Schedule Plus calendar date,appointments, to do list, contact list, and events:
  1. On the Schedule Plus File menu, point to Export, and then click Schedule+ Interchange to open the Export Schedule+ Interchange dialog box.
  2. In the File Name box, type a name for the destination file. The file name should end with a SC2 extension.
  3. Under Export, click to select the Schedule Plus item you want to export. The default is to export all items.
Follow these steps to create a new, empty calendar file:
  1. Quit Schedule Plus if it is running.
  2. Rename all files on your computer that have a SCD extension (CAL extension for Schedule Plus, version 1.0), giving them a new extension. This will mask these calendar files from Schedule Plus.
  3. Start Schedule Plus. When prompted, click "I want to create a new schedule file."
Follow these steps to import your original Schedule Plus items into a newschedule file:
  1. On the Schedule Plus File menu, point to Import, and then click Schedule+ Interchange.
  2. In the Import Schedule+ Interchange dialog box, select your SC2 file and click OK to import.

Refreshing a Portion of the Schedule Plus Calendar File

If the steps for refreshing the Schedule Plus Calendar File fail, and yoususpect that a particular calendar item is causing the problem, you canexport and create a new SCD or CAL file containing only one item. If thatSCD or CAL file imports into Outlook, try creating a new SCD or CAL filewith the next Schedule Plus Calendar item and import into Outlook. Thisprocedure requires the creation of a different SC2 file for each Calendaritem, the creation of a new SCD or CAL file for each Calendar item, and theimporting of each SCD or CAL file into Outlook. In this manner, you canisolate the offending part of your Schedule Plus file.

IntelliPoint Mouse Drivers

If you have the Microsoft IntelliPoint, version 2.0, mouse driversinstalled on the system that you are using with Outlook, try removing thedrivers before you try to import Schedule Plus files. Quit all programs andin Control Panel, use the Add/Remove Programs icon to remove theIntelliPoint 2.0 files. Restart your computer and try to import again. Ifthe import is successful, you can reinstall the IntelliPoint files from youoriginal setup disk.

Outlook Errors

If the Outlook Import And Export Wizard results in a specific error, youshould troubleshoot the error. Corrupted or outdated dynamic-link libraryfiles may result in Invalid Page Faults or Fatal Exception errors whenimporting Schedule Plus files. You should rename the Outllb.dll file andreinstall Outlook using the Reinstall option of Maintenance Mode Setup.

Article ID: 162990 - Last Review: 10/26/2013 08:22:00 - Revision: 2.0

Microsoft Outlook 97 Standard Edition, Microsoft Schedule+ 1.0 Standard Edition, Microsoft Schedule+ 2.0 Standard Edition

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