Article ID: 163305 - View products that this article applies to.
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In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:
Not enough memory for effect preview
General Protection Fault
Divide by Zero
This error may occur when both of the following conditions are true:
To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.
For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
To work around this problem, use either of the following methods.
Method 1: Change the video driver to standard VGA or super VGA.
Method 2: Change the resolution or the number of display colors.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 163305 - Last Review: January 11, 2015 - Revision: 1.1