WD97: Not Enough Memory with Effect Preview in Photo Editor

This article was previously published under Q163305
This article has been archived. It is offered "as is" and will no longer be updated.
In Microsoft Photo Editor, if you choose any of the effects that has apreview, the computer may stop responding (hang), or one ofthe following error messages may appear in the preview window:
Not enough memory for effect preview

General Protection Fault

Access Violation

Divide by Zero
This error may occur when both of the following conditions are true:
  • You chose one of the following special effects from the Effects menu:
    Chalk and Charcoal
    Graphic Pen
    Stained Glass
  • You are using any of the following video cards:
    Video 9
To correct this problem, contact the video card manufacturer and obtain anupdated driver for that card.

For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.

Method 2: Change the resolution or the number of display colors.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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Article ID: 163305 - Last Review: 01/11/2015 16:37:51 - Revision: 1.1

  • Microsoft Word 97 Standard Edition
  • Microsoft Photo Editor 3.01
  • kbnosurvey kbarchive kbbug kbgraphic kbhardware kbinterop KB163305