Article ID: 163458 - View products that this article applies to.
This article was previously published under Q163458
When you point to Picture on the Insert menu and then click From Scanner, you receive the following error message:
Unable to open selected TWAIN Source. If your scanner is a TWAIN compliant scanner, please reinstall the software for that scanner.
Word for Windows is not a TWAIN-compliant application. Using the From Scanner command starts Microsoft Photo Editor. You can use Photo Editor to import pictures and graphics with the use of a scanner.
NOTE: When you install some graphics editors, a command for that editor may be added to a Word menu. These graphics editors may also provide scanning options that may cause similar error messages in Word. For more information about your specific editor, please refer to the documentation that is provided with your graphics editor.
To work around this problem, you may need to reinstall your scanner software. Please refer to the scanner's setup information for more information about how to properly install the scanner software.
Microsoft Office 97 for Windows installs the Microsoft Photo Editor, version 3.0, graphics editor. When you run Setup for the editor, menu commands are added to Word so that you can easily access Photo Editor from Word.
Microsoft Photo Editor is a stand-alone application with which you can modify, enhance, and import pictures and graphics into an Office 97 program. Microsoft Photo Editor is a replacement graphics editor for Microsoft Imager in previous releases of Microsoft Office.
For additional information, please see the following articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/93359/EN-US/ )Word for Windows Does Not Support TWAIN Protocol
(https://support.microsoft.com/kb/162784/EN-US/ )Reinstalling Graphics Import Filters using the Office 97 Setup
(https://support.microsoft.com/kb/162380/EN-US/ )OFF97: Setup Performs Typical Installation by Default
Article ID: 163458 - Last Review: January 19, 2007 - Revision: 1.1
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.