This article was previously published under Q163458
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When you point to Picture on the Insert menu and then click From Scanner,you receive the following error message:
Unable to open selected TWAIN Source. If your scanner is a TWAIN compliant scanner, please reinstall the software for that scanner.
Word for Windows is not a TWAIN-compliant application. Using the FromScanner command starts Microsoft Photo Editor. You can use Photo Editor toimport pictures and graphics with the use of a scanner.
NOTE: When you install some graphics editors, a command for that editormay be added to a Word menu. These graphics editors may also providescanning options that may cause similar error messages in Word. For moreinformation about your specific editor, please refer to the documentationthat is provided with your graphics editor.
To work around this problem, you may need to reinstall your scannersoftware. Please refer to the scanner's setup information for moreinformation about how to properly install the scanner software.
Microsoft Office 97 for Windows installs the Microsoft Photo Editor,version 3.0, graphics editor. When you run Setup for the editor, menucommands are added to Word so that you can easily access Photo Editor fromWord.
Microsoft Photo Editor is a stand-alone application with which you canmodify, enhance, and import pictures and graphics into an Office 97program. Microsoft Photo Editor is a replacement graphics editor forMicrosoft Imager in previous releases of Microsoft Office.
For additional information, please see the following articles in theMicrosoft Knowledge Base:
93359 Word for Windows Does Not Support TWAIN Protocol
162784 Reinstalling Graphics Import Filters using the Office 97 Setup
162380 OFF97: Setup Performs Typical Installation by Default