Network Monitor Setup Doesn't Find Previous Version Installation

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SYMPTOMS
Two menu options for Network Monitor are placed on the Start menu, onein the Administrative Tools group, and one in the Network Analysis Toolsgroup. Depending on which icon you use to start Network Monitor, theNetwork Monitor program may behave differently or erratically, or it mayfunction with limited abilities (like not being able to capture all networktraffic).

CAUSE

The Windows NT Server 4.0 Network Monitor is installed in the <Systemroot>\System32\Netmon directory. By default, the Systems Management ServerNetwork Monitor installation location is C:\Nm (or x:\Sms\netmon if you areinstalling Network Monitor onto a Systems Management Server site server).If both versions of Network Monitor are installed, you will observedifferent results in Network Monitor, depending on which Netmon.exeexecutable file you ran.

WORKAROUND

If the Windows NT 4.0 "Network Monitor Tools and Agent" is installed inthe Winnt\System32\Netmon directory before you install Network Monitor fromthe Systems Management Server compact disc, specify the <Systemroot>\System32\Netmon directory as the installation location during theSystems Management Server Network Monitor installation. However, note thattwo menu options for Network Monitor are placed on the Start menu, one inthe Administrative Tools group, and the other in the Network Analysis Toolsgroup. Both of these icons start the same version of Network Monitor, andyou can remove one of them by changing the Taskbar properties.

If the Windows NT Server 4.0 Network Monitor is installed and the SystemsManagement Server Network Monitor is installed into a directory other thanthe <System root>\System32\Netmon directory, two menu options for NetworkMonitor are placed on the Start menu, one in the Administrative Toolsgroup, and one in the Network Analysis Tools group. Each of these iconsruns a different version of the program.

To remove the Windows NT Server version of Network Monitor, perform thefollowing steps:

  1. On the Start menu, point to Settings, click Control Panel, and then double-click the Services icon.
  2. Select Network Monitor Tools and Agent, and then click Remove.
  3. Click Add, and then click Network Monitor Agent.
  4. Shut down the computer, and then restart it.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Serverversion 1.2. We are researching this problem and will post new informationhere in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The Windows NT Server 4.0 Network Monitor can be installed from the following location on the Windows NT 4.0 Server CD-ROM:
\i386\Netmon
prodsms prodnt 0xA
Properties

Article ID: 164961 - Last Review: 10/04/2013 21:20:08 - Revision: 1.2

  • Microsoft Systems Management Server 1.2 Standard Edition
  • kbnosurvey kbarchive kbbug kbnetwork kbnetworkmon KB164961
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