This article was previously published under Q166052
This article has been archived. It is offered "as is" and will no longer be updated.
In Microsoft Word Viewer 97-2000, menus may not respond on the first click.
This problem occurs if Word Viewer is busy processing another command--for example, a command that changes a view setting.
This problem is fixed in the Microsoft Office Word Viewer 2003.
For additional information on how to obtain the latest version of the Microsoft Word Viewer, click the following article number to view the article in the Microsoft Knowledge Base:
891090How to obtain the latest Microsoft Word Viewer
The menu responds if you click it a second time.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Office Word Viewer 2003.
You can use the Microsoft Word 97-2000 Viewer to view documents that were created in Microsoft Word 97, in Microsoft Word 2000, in Microsoft Word 2002, and in Microsoft Office Word 2003.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
165908 Description of the Microsoft Word Viewer 97-2000