Document Menu Unavailable in Word Viewer

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q166053
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
In Microsoft Word Viewer 97-2000, if you maximize the document window, the document menu is unavailable and the document icon (the icon in the upper- right corner of the windows) changes from a Word icon to a Windows icon.
RESOLUTION
This problem is fixed in the Microsoft Office Word Viewer 2003.

For additional information on how to obtain the latest version of the Microsoft Word Viewer, click the following article number to view the article in the Microsoft Knowledge Base:
891090How to obtain the latest Microsoft Word Viewer
The options that should be available on the document menu when the document is maximized are Restore, Minimize, and Close.

To work around this problem, use the appropriate method below.

To Restore the Document

Click the Restore button.

The Restore button is the center button in the upper-right corner of the document window. It is located above the vertical scrollbar and below the Maximize button.

To Minimize the Document

Click the Minimize button.

The Minimize button is the left-most button in the upper-right corner of the document window.

To Close the Document

To close the document, do any of the following:
  • Click the Close button.

    The Close button is the right-most button in the upper-right corner of the document window. The Close button has an "X" on it.
  • On the File menu, click Close.
  • Press CTRL+W on the keyboard.
MORE INFORMATION
You can use the Microsoft Word 97-2000 Viewer to view documents that were created in Microsoft Word 97, in Microsoft Word 2000, in Microsoft Word 2002, and in Microsoft Office Word 2003.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Office Word Viewer 2003.
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
165908 Description of the Microsoft Word Viewer 97-2000
WV WD97 WD2000 WD2002 WD2003
Properties

Article ID: 166053 - Last Review: 01/09/2015 06:30:40 - Revision: 2.2

  • Microsoft Word 97 Viewer
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft Word 97 Standard Edition
  • kbnosurvey kbarchive kbprb kbui KB166053
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