This article was previously published under Q166064
This article has been archived. It is offered "as is" and will no longer be updated.
In Microsoft Word Viewer 97-2000, if you try to open a document from the Open dialog box (on the File menu, click Open) by typing a UNC (Universal Naming Convention) path to a directory, you may receive an Invalid Page Fault.
This problem occurs when you are working on a Windows NT network share and all the following conditions are true:
The server that contains the document is in a different domain than the domain that you are currently validated on.
You have been granted adequate permissions to access the document.
You do not have a mapped drive to the server and share that contain the document.
If it was working correctly, after you typed in the UNC location to the file and tried to open the file, Windows NT would display a dialog box that asks for your domain and password. If the information that you supplied was correct and if you had been given permissions to access the file, the document would open.
This problem is fixed in the Microsoft Office Word Viewer 2003.
For additional information on how to obtain the latest version of the Microsoft Word Viewer, click the following article number to view the article in the Microsoft Knowledge Base:
891090How to obtain the latest Microsoft Word Viewer
To work around this problem, use one of the following methods.
Method 1: Map the Network Drive
Map a drive to the server and share that contains the document, and then open the document by6 using the drive letter (instead of the UNC path).
Method 2: Copy and Paste to Network Drive
Connect to the server and share from Microsoft Windows Explorer and copy the document.
Connect to a server and share in a domain that you are currently validated on, and then paste the document there.
You should be able to open the document by using a UNC path to the server and share where you are validated.
Method 3: Copy and Paste to Local Drive
Connect to the server and share from Windows Explorer, and then copy the document.
Paste the document to your local hard disk, and then open it from there.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Office Word Viewer 2003.
You can use the Microsoft Word 97-2000 Viewer to view documents that were created in Microsoft Word 97, in Microsoft Word 2000, in Microsoft Word 2002, and in Microsoft Office Word 2003.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
165908 Description of the Microsoft Word Viewer 97-2000