Article ID: 166867 - View products that this article applies to.
This article was previously published under Q166867
If you create a document in Word 97 containing a hyperlink (for example: http://www.microsoft.com), save it in Rich Text Format (RTF) or in Word 6.0/95 format, and then open the saved document in Word 6.0 or Word 7.0 (95), the hyperlink field may result in the following error message:
Error! Bookmark not defined
When an earlier version of Word opens a document containing a hyperlink field, it assumes that the field is a bookmark name (because hyperlink fields did not exist in earlier versions of Word). Internally, the earlier version of Word adds the REF keyword to what it thinks is a bookmark name.
Therefore, when Word sees the following hyperlink field:
Word sees the hyperlink field as a reference (REF) field and may convert the hyperlink field to the following:
Because the document does not contain a bookmark called "HYPERLINK http://www.microsoft.com", the "Error! Bookmark not defined" error message appears.
For more information about how Word references a bookmark, click Contents and Index on the Help menu, click the Index tab in Microsoft Word Help, type the following text
and then double-click the selected text to go to the "Field codes: Bookmark and Ref fields" topic. If you are unable to find the information you need, ask the Office Assistant.
Use one of the following methods to resolve this problem:
Method 1: Upgrade Word 97 for Windows to SR-1 (PREFERRED)
To correct the "Error! Bookmark not defined" problem when the document containing a hyperlink field is opened in an earlier version of Microsoft Word, install Microsoft Word 97 Service Release 1 (SR-1).
Please note the following points:
In your earlier version of Microsoft Word for Windows (6.0 or 7.0/95), update the Word 97 converter to the latest version. If you downloaded and installed the Word 97 converter prior to June 4, 1998, the problem described in the SYMPTOMS section of this article may occur.
For additional information about how to obtain the Word 97 converter, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/162214/EN-US/ )How to Obtain the Word 97-2000 Import Converter
To work around this problem, use any of the following methods.
Method 1: Unlink the Fields in Word 97 Before You Save the File
You can use the following macro to unlink the hyperlink fields before saving the document in the earlier Word document format. Unlinking the hyperlink field converts it to text, and it appears normally in the earlier version of Word.
NOTE: Unlinking the hyperlink field means that you can no longer click it
to jump to a location in Word 97.
For more information about converting the text back to a hyperlink, see the "More Information" section of this article.
To use this workaround, follow these steps:
Method 2: Unlink the Fields in the Earlier Version of Word
Use this method if the document has just been opened in the earlier version of Word and if no changes have been made to it. If you have many hyperlink
fields or if you want to automate the process, use "Method 3" described
later in this document.
Method 3: Run a WordBasic Macro to Unlink the Fields
Use this method if the document contains many hyperlink fields that have been saved as Word 6.0/95 or RTF, in an earlier version of Word. This method also works well if you want to automate the unlinking of the fields. To do this, use the following steps:
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/172475/EN-US/ )OFF97: How to Obtain and Install MS Office 97 SR-1
If you are using Word 97 and you receive a document from an earlier version of Word containing UNC or URL paths, you can use the Word 97 autoformatting feature to convert them to hyperlinks by following these steps:
Article ID: 166867 - Last Review: January 19, 2007 - Revision: 1.1
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.