WD97: Properties (Summary Info) Comments in Wrong Format/Missing

This article was previously published under Q166868
This article has been archived. It is offered "as is" and will no longer be updated.
When you open a Word 97 document in an earlier version of Word, theinformation from the Comments box in the Properties dialog box (on the File menu, click Properties) may be incorrectly formatted or may be missing.

NOTE: In Word 6.x, the Comments box is in the Summary Info dialog box (onthe File menu, click Summary Info).

Case 1:

When you save the file in "Word 6.0/95 (*.doc)" or "Rich Text Format(*.rtf)" format and then open it in Word 6.x or 7.x, multiple paragraphs inthe Comments box are combined into a single paragraph.

Case 2:

The text from the Comments box is lost when you use the Word 97 ImportConverter to open the document.

For more information about the Word 97 Import Converter, please see the following article in the Microsoft Knowledge Base:
162214 WD: How to Obtain the Word 97-2000 Import Converter

Case 1

The Microsoft Word 6.0/95 and the Rich Text Format (RTF) file converter ofMicrosoft Word 97 cannot read linefeeds in the RTF format for the documentproperty.

Case 2

The Word 97 Converter is not identifying the Comments field for conversionto earlier versions.
More information
In Word 97, the document information is called Properties. On the Filemenu, click Properties. In Word 6.0 and 7.0, the document information iscalled Summary Info. On the File menu, click Summary Info.
For more information on what formatting is retained when you save in otherformats, please see the following resources:

Word Help

Click the Office Assistant, type "Save as Word 7.0," click Search, and thenclick to view "Results of saving Word 97 documents in other formats."

NOTE: If the Assistant is hidden, click the Office Assistant button on theStandard toolbar. If Word Help is not installed on your computer, pleasesee the following article in the Microsoft Knowledge Base:
120802 Office: How to Add/Remove a Single Office Program or Component

Office Resource Kit

Chapter 15 of the "Office Resource Kit" also contains information aboutformatting that is retained through the conversion process. The ORK isavailable on the Microsoft Web site at:For more information about how to obtain the Office Resource Kit (ISBN:1-57231-329-3), call (800) MS-PRESS in the United States or (800) 667-1115in Canada.

Article ID: 166868 - Last Review: 11/02/2013 21:46:00 - Revision: 3.0

Microsoft Word 97 Standard Edition, Microsoft Word 95a

  • kbnosurvey kbarchive kbconversion kbinterop kbprb kbusage KB166868