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Print Session Hangs in Spooling Status and Printing for Session

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Symptoms
An SNA Server 3270 Print Session gets stuck in Spooling status forever andall printing for that print session stops. You have to stop the SNA PrintService and restart in order to recover.
Cause
The problem happens when print sessions are stopped while print jobs arestill being spooled and other print sessions are still running. TheSpooling status bit is never unset (because of a bug in the code that wassupposed to do this), and SNA Manager will display this status inpreference to any other status bit which may be set (closing, inactive andso on). Therefore, the status bar sits at Spooling and never gets updatedwith the real status.
Status
Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 sp1.This problem was corrected in the latest SNA Server version 3.0 U.S.Service Pack. For information on obtaining this Service Pack, query on thefollowing word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
More information
With the fix applied, printing status is set to idle whenever SNA PrintService ends the current print job.
Properties

Article ID: 169854 - Last Review: 06/22/2014 18:23:00 - Revision: 6.0

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