Article ID: 171596 - View products that this article applies to.
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When you perform a mail merge in Microsoft Word 97 using a Microsoft Excel spreadsheet as your data source using a dynamic data exchange (DDE) connection, you may receive the following error message:
When you click Details, you receive the following message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
WINWORD caused an invalid page fault in module WINWORD.EXE at <address>
This problem occurs when all of the following conditions are true:
To work around this problem, use any of the following methods.
Method 1: Using the DDE Connection
Method 2: Use a Connection Method to Excel Other Than DDEWhen setting up the mail merge document, select a connection method to Excel other than DDE. To do this, follow these steps:
Method 3: Use Separate Mail Merge DocumentsCreate the form letter and envelope in two different mail merge main documents. Use the same spreadsheet as the data source for both documents.
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
For additional information about similar problems using Word and Excel, please see the following articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/113705/EN-US/ )Word Could Not Re-Establish DDE Connection to MS Excel
(https://support.microsoft.com/kb/155179/EN-US/ )WD: How to Use Microsoft Excel Data Source for Word Mail Merge
Article ID: 171596 - Last Review: October 7, 2013 - Revision: 1.1