Printing Web Page Hangs Computer; Computer Hangs on Restart

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Symptoms
When you print a Web page, the computer may stop responding (hang). Whenyou restart the computer, the computer may hang after a short time.
Cause
The Web page you are printing contains a control such as a button orcheck box. When you restart the computer, PrintMonitor tries to printthe document (spool the print job) and the computer hangs again.
Resolution
To resolve this issue, reboot the computer and immediately cancel thepending print job. To cancel the pending print job, follow these steps:
  1. Boot the computer with extensions disabled. To do this, restart the computer while holding down the SHIFT key. You should see the following message:
    Welcome to Macintosh.
    Extensions Off.
    -or-
    Welcome to Macintosh.
    Extensions Disabled.
  2. Open the System Folder, and then open the PrintMonitor Documents folder.
  3. Move any documents to the Desktop.
  4. Restart the computer normally.
To print the content of a Web page, use any of the following methods:

Method 1

Save the Web page as a text file and then print it. To do so, follow thesesteps:
  1. View the Web page you want to print in Internet Explorer.
  2. On the File menu, click Save As.
  3. In the Format box click Plain Text, and then save the file.
  4. Open the text file in any word processing program, and then print the file.

Method 2

Save the Web page as an HTML file and then print it using MicrosoftInternet Assistant for Word. To do so, follow these steps:
  1. View the Web page you want to print in Internet Explorer.
  2. On the File menu, click Save As.
  3. In the Format box click HTML Source, and then save the file.
  4. Open the HTML file in Microsoft Word for Macintosh version 6.0.1 with Internet Assistant for Word installed.
  5. Print the document.
For information about Internet Assistant for Word, see the followingarticle in the Microsoft Knowledge Base:
120643IA: General Information about Internet Assistant for Word
Status
Microsoft has confirmed this to be a problem in Microsoft InternetExplorer version 3.01a for Macintosh. We are researching this problemand will post new information here in the Microsoft Knowledge Base asit becomes available.
3.01a
Properties

Article ID: 173012 - Last Review: 06/22/2014 18:29:00 - Revision: 7.0

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