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Err Msg: Iexplore.exe Ordinal Not Found

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Symptoms
When you attempt to start Internet Explorer 3.02, you may receive oneof the following error messages:
Iexplore.exe ordinal not found
The ordinal 386 could not be located in the dynamic link library
COMCTL32.DLL
The ordinal 387 could not be located in the dynamic link library
COMCTL32.DLL
The ordinal 388 could not be located in the dynamic link library
COMCTL32.DLL
Ordinal 654 could not be located in the dynamic link library
EXPLORER.EXE
NOTE: The error messages may be displayed on a blue screen.
Cause
These error messages can occur if you remove Internet Explorer 4.0 fromyour computer but not all the Internet Explorer 4.0 files are removed.
Resolution
Check the version information for the following files:

  • Advapi32.dll
  • Iexplore.exe
  • Inetcpl.cpl
  • Shdocvw.dll
  • Shlwapi.dll
  • Wininet.dll
  • Urlmon.dll
To check the version information for a file, right-click the file inWindows NT Explorer, click Properties, and then click the Version tab.If any of these files is listed as version 4.71.<nnnn> (where <nnnn> isany number), rename the file. To rename a file, right-click the file inInternet Explorer, click Rename, type a new name for the file, and thenpress ENTER.

After you rename the files as necessary, reinstall Internet Explorer 3.02.
More information
Version number 4.71.<nnnn> signifies a file included with InternetExplorer 4.0. Files included with Internet Explorer 3.02 have versionnumber 4.70.<nnnn>.
4.00
Properties

Article ID: 173888 - Last Review: 06/22/2014 18:30:00 - Revision: 5.0

  • kberrmsg kbprb kbsetup KB173888
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