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Troubleshooting Installation from Compact Disc Media

This article was previously published under Q174713
This article has been archived. It is offered "as is" and will no longer be updated.
This article contains information about troubleshooting problems that mayoccur when you install the programs listed at the beginning of this articlefrom compact disc.
The steps in this article help you verify that your CD-ROM drive cancorrectly read the compact disc.

For information about troubleshooting installations from floppy disks,please see the following articles in the Microsoft Knowledge Base:
135648 OFF95: Troubleshooting Win95 Application Floppy Disk Problems

124970 OFF: Troubleshooting DMF Issues

Inspect and Clean the Compact Disc

To verify that the compact disc is clean and free of scratches, inspect theshiny side of the disc. Clean the disc by wiping it with a soft cloth in astraight line, starting from the center of the disc and wiping towards theedge. If there are no visible scratches, and if the errors still occurafter you clean the compact disc, follow the steps in the next section. Ifthe compact disc appears scratched, try a new compact disc.

Testing for a Damaged Compact Disc

To determine whether the compact disc is damaged, follow these steps:
  1. Insert the compact disc into the CD-ROM drive.
  2. On the Windows Start menu, point to Programs, and then click MS-DOS Prompt.
  3. At the MS-DOS prompt, change to the CD-ROM drive (usually drive E) and type the following command:
    dir /s
If an error message appears, the compact disc is damaged or the CD-ROMdrive cannot read the contents of the entire compact disc.

For more information about using the MS-DOS command prompt, see yourWindows printed documentation or online Help.

Disable the CD-ROM Drive Cache in Microsoft Windows 95/98

If the error message appears while you are reading from a CD-ROM drive, trydisabling the CD-ROM drive cache. Although disabling the drive cache maymake the drive more reliable, it reduces performance. To disable the CD-ROMdrive cache, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click System.
  3. Click the Performance tab and click File System.
  4. Click the CD-ROM tab, click No Read-Ahead in the "Optimize access pattern for" list.
  5. Verify that the Supplemental Cache Size slider is positioned in the far left position (the Small setting), and then click OK.
If you are using real-mode CD-ROM drive drivers, the drive may be cached bythe Smartdrv.exe program. If this is the case, remark the line thatpertains to the Smartdrv.exe program in the Autoexec.bat file by typingREM at the beginning of the line. To dothis, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type sysedit, and then click OK.
  3. Examine the Autoexec.bat file. Look for a line that references the Smartdrv.exe file, for example:

    Make this line a remark by typing REM at the beginning of the line.
  4. Click Exit to quit the System Configuration Editor. When you are prompted to save changes, click Yes.
For additional information, please see the following article in theMicrosoft Knowledge Base:
132882 Computer Hangs Copying Data from CD-ROM Drive

Install Real Mode CD-ROM Drivers in Microsoft Windows 95/98

You may need to install real mode CD-ROM drive drivers under MicrosoftWindows 95 or Microsoft Windows 98 when you are troubleshootingproblems that occur when you install the programs listed at the beginningof this article.

For information about installing real mode CD-ROM drivers in MicrosoftWindows 95, please see the following article in the Microsoft KnowledgeBase:
167069 Installing Real Mode CD-ROM Drivers for Office Installation
For information about installing real mode CD-ROM drivers in MicrosoftWindows 98, please see the following article in the Microsoft KnowledgeBase:
198687 Installing Real Mode CD-ROM Drivers in Windows 98
NOTE: By following these steps, you are able to boot into Windows Safemode, which prevents other programs and device drivers that may beconflicting with the CD-ROM driver from running.

Disabling the Compact Disc AutoPlay Feature in Windows 95/98

Windows 95 and Windows 98 continuously detects whether a CD is insertedinto the CD-ROM drive. When a compact disc is detected, Windows 95 andWindows 98 check the volume for an Autorun.inf file. If the volume containsan Autorun.inf file, programs listed on the "open=" line in the file arerun. This feature is called AutoPlay.

To disable both the automatic running of compact discs and the automaticplaying of audio compact discs, follow these steps:
  1. On the Windows Start menu, point to Settings, and click Control Panel. In Control Panel, double-click System.
  2. Click the Device Manager tab.
  3. Double-click the plus sign next to CDROM, and then double-click the CD-ROM driver entry.
  4. On the Settings tab, clear the "Auto Insert Notification" check box.
  5. Click OK or "Close until you return to Control Panel." When you are prompted to restart your computer, click Yes.
NOTE: Be sure to reverse the steps to enable AutoPlay after you finishtroubleshooting.

For additional information, please see the following article in theMicrosoft Knowledge Base:
126025 How to Disable Automatic CD-ROM Running and Audio CD Playing

Disable Enhanced BIOS Features

WARNING: Incorrectly altering hardware BIOS settings can cause seriousproblems that may cause your computer to fail to start or functionproperly. Microsoft cannot guarantee that problems that result from theincorrect setting of hardware BIOS options can be solved. Alter thehardware BIOS settings at your own risk.

Most computers have several enhanced settings that allow the computer tofully utilize the computer hardware. These high-speed settings can causethe system to become unstable; disabling these features may make thecomputer more stable. Contact your computer manufacturer for informationabout entering the basic input/output system (BIOS) and changing the BIOSsettings. You can enter the BIOS on most systems immediately after turningon the power. Usually a keystroke (for example, pressing DEL) is requiredto enter the BIOS. The common features that can interfere with MicrosoftOffice programs are the following:
Memory Shadow RAM
Video Shadow RAM
Internal Cache
External Cache
Built-in Virus Protection
Newer chip sets may have more advanced features (such as memory waitstates) that may cause errors. Most BIOS installation programs have anoption to load the BIOS default settings. This option usually disables alladvanced features.

Check for Software Updates

Outdated and incompatible software may also cause error messages to appear.Check with the manufacturer of the computer for various software updates,such as BIOS updates, original equipment manufacturer (OEM) Windowsupdates, and CD-ROM drive driver updates.

Test Your CD-ROM Drive by Using Microsoft System Information

You can also use Microsoft System to verify the integrity of a CD. InMicrosoft System Information, see the CDROM device entry.

To test your CD-ROM drive with Microsoft System Information, follow thesesteps:
  1. Insert the compact disc into the CD-ROM drive.
  2. On the Start menu, click Run. In the Open box, type the following command:
    <drive letter>:\os\msapps\msinfo\msinfo32.exe
    where <drive letter> is the drive letter for the CD-ROM drive, and then click OK.

    For example, type the following:
  3. Click CD-ROM in the left pane. If there are multiple CD-ROM drives installed on your computer, click the correct drive letter.
Microsoft System Information lists the following items:
  • Drive

  • Volume

  • Total Space

  • Transfer File

  • Transfer Size

  • Data Transfer Rate

  • CPU Util @ 300kb/s

  • Integrity File

  • Data Transfer Integrity

  • Device

  • Description
Inspect Data Transfer Integrity to see if the CD-ROM drive functionscorrectly. The Value column should display "Tested OK" for Data TransferIntegrity.

Article ID: 174713 - Last Review: 02/24/2014 08:30:14 - Revision: 2.2

Microsoft Office 95 Standard Edition, Microsoft Office 95a, Microsoft Office 95b, Microsoft Project 4.1 Standard Edition, Microsoft Project 4.1a, Microsoft Works 4.5a, Microsoft Works 6.0

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