Article ID: 174713 - View products that this article applies to.
This article was previously published under Q174713
This article has been archived. It is offered "as is" and will no longer be updated.
This article contains information about troubleshooting problems that may occur when you install the programs listed at the beginning of this article from compact disc.
The steps in this article help you verify that your CD-ROM drive can correctly read the compact disc.
For information about troubleshooting installations from floppy disks, please see the following articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/135648/EN-US/ )OFF95: Troubleshooting Win95 Application Floppy Disk Problems
(https://support.microsoft.com/kb/124970/EN-US/ )OFF: Troubleshooting DMF Issues
Inspect and Clean the Compact DiscTo verify that the compact disc is clean and free of scratches, inspect the shiny side of the disc. Clean the disc by wiping it with a soft cloth in a straight line, starting from the center of the disc and wiping towards the edge. If there are no visible scratches, and if the errors still occur after you clean the compact disc, follow the steps in the next section. If the compact disc appears scratched, try a new compact disc.
Testing for a Damaged Compact DiscTo determine whether the compact disc is damaged, follow these steps:
For more information about using the MS-DOS command prompt, see your Windows printed documentation or online Help.
Disable the CD-ROM Drive Cache in Microsoft Windows 95/98If the error message appears while you are reading from a CD-ROM drive, try disabling the CD-ROM drive cache. Although disabling the drive cache may make the drive more reliable, it reduces performance. To disable the CD-ROM drive cache, follow these steps:
(https://support.microsoft.com/kb/132882/EN-US/ )Computer Hangs Copying Data from CD-ROM Drive
Install Real Mode CD-ROM Drivers in Microsoft Windows 95/98You may need to install real mode CD-ROM drive drivers under Microsoft Windows 95 or Microsoft Windows 98 when you are troubleshooting problems that occur when you install the programs listed at the beginning of this article.
For information about installing real mode CD-ROM drivers in Microsoft Windows 95, please see the following article in the Microsoft Knowledge Base:
167069For information about installing real mode CD-ROM drivers in Microsoft Windows 98, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/167069/EN-US/ )Installing Real Mode CD-ROM Drivers for Office Installation
198687NOTE: By following these steps, you are able to boot into Windows Safe mode, which prevents other programs and device drivers that may be conflicting with the CD-ROM driver from running.
(https://support.microsoft.com/kb/198687/EN-US/ )Installing Real Mode CD-ROM Drivers in Windows 98
Disabling the Compact Disc AutoPlay Feature in Windows 95/98Windows 95 and Windows 98 continuously detects whether a CD is inserted into the CD-ROM drive. When a compact disc is detected, Windows 95 and Windows 98 check the volume for an Autorun.inf file. If the volume contains an Autorun.inf file, programs listed on the "open=" line in the file are run. This feature is called AutoPlay.
To disable both the automatic running of compact discs and the automatic playing of audio compact discs, follow these steps:
For additional information, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/126025/EN-US/ )How to Disable Automatic CD-ROM Running and Audio CD Playing
Disable Enhanced BIOS FeaturesWARNING: Incorrectly altering hardware BIOS settings can cause serious problems that may cause your computer to fail to start or function properly. Microsoft cannot guarantee that problems that result from the incorrect setting of hardware BIOS options can be solved. Alter the hardware BIOS settings at your own risk.
Most computers have several enhanced settings that allow the computer to fully utilize the computer hardware. These high-speed settings can cause the system to become unstable; disabling these features may make the computer more stable. Contact your computer manufacturer for information about entering the basic input/output system (BIOS) and changing the BIOS settings. You can enter the BIOS on most systems immediately after turning on the power. Usually a keystroke (for example, pressing DEL) is required to enter the BIOS. The common features that can interfere with Microsoft Office programs are the following:
Memory Shadow RAMNewer chip sets may have more advanced features (such as memory wait states) that may cause errors. Most BIOS installation programs have an option to load the BIOS default settings. This option usually disables all advanced features.
Video Shadow RAM
Built-in Virus Protection
Check for Software UpdatesOutdated and incompatible software may also cause error messages to appear. Check with the manufacturer of the computer for various software updates, such as BIOS updates, original equipment manufacturer (OEM) Windows updates, and CD-ROM drive driver updates.
Test Your CD-ROM Drive by Using Microsoft System InformationYou can also use Microsoft System to verify the integrity of a CD. In Microsoft System Information, see the CDROM device entry.
To test your CD-ROM drive with Microsoft System Information, follow these steps:
Article ID: 174713 - Last Review: February 24, 2014 - Revision: 2.2