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XADM: Clients Cannot Recover Items After Item Recovery Is Enabled

This article was previously published under Q175263
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Item Recovery can be enabled or disabled for the private or publicinformation store objects, a specific mailbox, or a specific public folder.However, changes made to the Item Recovery settings may not be immediatelyavailable to clients that are currently logged on to the Exchange Servercomputer.
Microsoft Outlook and Microsoft Exchange clients may be unable to seedeleted items in the Recover Deleted Items From dialog box, even if theItem Recovery option has been enabled on the Exchange Server computer.Conversely, clients may be able to recover deleted items even if the ItemRecovery option has been disabled on the server.
This behavior is by design.
After you make changes to the Item Recovery settings on the Exchange Servercomputer, you must perform one of the following actions before clients canrecover deleted items:

  • Restart the Outlook or Exchange client.

  • Stop and restart the Microsoft Exchange information store service.

  • Wait for approximately an hour to allow the changes on the server to be registered by the client.
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Article ID: 175263 - Last Review: 10/28/2006 03:07:42 - Revision: 3.3

  • Microsoft Exchange Server 5.5 Standard Edition
  • kbprb kbusage KB175263