Article ID: 175400 - View products that this article applies to.
This article was previously published under Q175400
When you click Start, and then attempt to click a command on the Start menu, the mouse pointer may move to the upper-left corner of the screen.
This behavior can occur if the SnapTo feature of the IntelliType software is enabled.
To resolve this problem, disable the SnapTo feature, and then download and install the updated pointer files from the Microsoft Download Center. To do this:
Release Date: Oct-15-1999
Download 11p32upd.exe now
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For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services
Microsoft has confirmed that this is a problem in Microsoft IntelliType software version 1.1.
For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:
99076If you are using Microsoft Windows 98, please see the following Microsoft Knowledge Base article for additional information:
(https://support.microsoft.com/kb/99076/EN-US/ )Mouse Snap-To Feature Snaps to Wrong Location
(https://support.microsoft.com/kb/189628/EN-US/ )IntelliType Err Msg: This Program May Not Run Correctly...
Article ID: 175400 - Last Review: November 1, 2006 - Revision: 4.3
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.