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This article provides troubleshooting procedures you can use to identify, recover, or prevent damage in Microsoft Word for the Macintosh documents.
Damaged document files can cause any program to exhibit unusual behavior. Such behavior occurs because the program attempts to make decisions about what to do next, based on incorrect information in the damaged document.
Identifying a Damaged DocumentDamaged documents often exhibit behavior that is not part of the program design (for example, infinite repagination, incorrect document layout and formatting, unreadable characters on the screen, error messages during processing, system hangs or crashes when you load or view the file, or any other unusual behavior that cannot be attributed to the normal operation of the program). These behaviors can be caused by factors other than document damage. To rule out other factors, follow these troubleshooting steps:
Correcting a Damaged DocumentThere are several techniques you can use to try to correct a damaged document. Which method you use depends on the nature and severity of the damage and the nature of the behavior exhibited. Although many of these methods succeed regularly, not every damaged document can be recovered. Keeping a backup copy of a document is the best way to ensure its recovery.
Convert the File to Another FormatConvert the file to another format, and then convert it back to its native format.
This is the easiest and most complete document recovery method; always try it first. Save the file in Rich Text Format (RTF) file format; this format preserves the formatting in your Microsoft Word for the Macintosh document. After you save the file in RTF format, reopen the document in Word, and convert it from RTF. If this method succeeds, the file damage is removed during conversion.
To save the file as RTF, follow these steps:
For information about loss of Visual Basic for Applications code in Word 98 articles that are converted to other file formats, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/184153/EN-US/ )WD98: VBA Code Lost After Converting to Another Document Format
Use the AutoRecover Feature in WordThe AutoRecover feature in Word will attempt to automatically recover text from a document that was open when Word stopped responding. When you restart Word after it stops responding (hangs), a dialog box will be displayed with the following message:
NOTE: This recovery may take some time depending on the size of the document and the amount of damage in the document.
Word encountered file damage while opening FILE NAME. Part of this document may be recoverable. Attempt Recovery Now?
After the document has been recovered, immediately use the Save As command on the File menu to save the document with a new file name. This will ensure that the original document will be available for other recovery attempts. This automatic recovery method strips all formatting, graphics, and objects from the document. Other methods, listed below, may allow you to recover more of your original formatting and so on from the damaged document.
For more information about the AutoRecover feature, see the "Prevent loss of Word and Recover Lost Documents" topic in Word Help.
Open the Damaged Word Document in Draft ModeOpen the damaged Word document in draft mode. Sometimes (not always, due to the nature of damaged documents) you can open a document successfully in draft mode when it will not open in other views. After you open the file, you may be able to recover or repair the file.
To switch to draft mode in Word, follow these steps:
Copy Everything Except the Last Paragraph Mark to a New DocumentWord associates a wide variety of formatting with the last paragraph mark, especially section and style formatting. If you copy everything except the last paragraph mark to a new document, the damage may be left behind in the original document. In the new document, reapply the section or style formatting.
NOTE: You can select everything except the last paragraph mark by pressing COMMAND+END, and then COMMAND+SHIFT+HOME.
Copy the Undamaged Portions of the Document to a New DocumentSometimes you can determine the location of file damage in your document. In this case, copy everything except the damaged portion to a new file, and follow these steps to reconstruct your document:
Insert the File into a Blank DocumentIf you cannot open a file to copy all text except the final paragraph mark, you may be able to insert the file into a new document (which will give a new final paragraph mark to the file you are correcting). To do this, follow these steps:
Use the Paste Link Command to Open the Document via a LinkThis method uses a "dummy" document to create a link and then switches the link between the "dummy" document and the damaged document.
Follow these steps to use a Paste Link operation to open a damaged document:
NOTE: After the link is broken, you should save the document before you close it or modify it.
Open the File Using "Recover Text From Any File"As a last resort, this special converter can be used to manually open damaged documents. Using this converter removes all formatting, graphics, and embedded objects from the file. It strips everything from the file except readable text (ASCII characters). Because of the way Word document files are organized and saved, the text may be disjointed or duplicated. With even the simplest files, there will be lots of reformatting required. With smaller files it is often desirable to open a new second document and copy and paste text from the recovered document to the new document because there is so much unwanted text recovered.
To use the "Recover Text From Any File" converter to open a document, follow these steps:
(https://support.microsoft.com/kb/87856/EN-US/ )WD97: Troubleshooting Damaged Documents in Word for Windows