This article was previously published under Q177807
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Any backup program that uses the Microsoft Exchange Backup Extensions toperform an online backup of the information store or the directorymay stop responding with an Access Violation into Dr. Watson.
The Exchange Backup Extensions are looking for available TCP/IP Socketaddresses to perform the backup. This seems to only happen on a localbackup. Remote backups of the information store or the directory aresuccessful.
To work around this problem, back up the information store and thedirectory from a remote location.
Microsoft has confirmed this to be a problem in Microsoft Exchange Serverversion 5.0. This problem has been corrected in the Post-SP2 fix for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the MicrosoftKnowledge Base (without the spaces):
S E R V P A C K
Microsoft has confirmed this to be a problem in Microsoft Exchange Serverversion 5.5. This problem has been corrected in the latest U.S. ServicePack for Microsoft Exchange Server version 5.5. For information onobtaining the Service Pack, query on the following word in the MicrosoftKnowledge Base (without the spaces):
S E R V P A C K
If you have the proper Windows NT and Exchange debug symbols installed, youwill see the follow information in a DRWTSN32.LOG that is created by theDr. Watson Application Debugger:
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 00000010 00000000 00000000 00000000 00000000 00000000 edbbcli!HrClnSockAddrFromSocket