To resolve this issue, use the following methods. After each method, test to see if the issue is resolved. If the issue continues to occur, use the next method.
Damaged Password List File
To re-create your password list file, use the following steps. Note
If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail messages. For more information, see the following article in the Microsoft Knowledge Base:
Unable to use personal certificates in Outlook Express
- Click Start, point to Find, and then click Files Or Folders.
- In the Named box, type *.pwl, and then click Find Now.
- Right-click the Username.pwl file, and then click Rename, where Username is the name you use to log on to Windows.
- Rename the Username.pwl file to Username.old, and then press ENTER.
- Restart Windows.
- When your computer restarts, you are prompted for a user name and password. If you want, you can choose to create a null password. If you create a null password, you are no longer prompted to log on when Windows starts. To create a null password, leave the password box blank, click OK, and then click OK to confirm the password.
Conflicting Service or Program
To prevent a conflict with a service or program, "clean" boot your computer. For additional information about clean booting, see the following articles in the Microsoft Knowledge Base:
Troubleshooting Windows 95 using Safe Mode
How to perform clean-boot troubleshooting for Windows 98
How to troubleshoot using the Msconfig utility in Windows Me
User Profiles Are Being Used
To disable user profiles, follow these steps:
- Right-click Network Neighborhood, and then click Properties.
- On the Access Control tab, click Share-Level Access Control, and then click OK.
- Restart your computer.
To resolve hardware conflicts, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System, and then click the Device Manager tab.
- Double-click any device that displays a yellow exclamation point or red X.
- Click to select the Disable This Device check box, and then click OK. Repeat steps 3 and 4 for each device that contains a yellow exclamation point or red X.
Missing or Damaged Driver
Download the latest drivers for your hardware from your hardware manufacturer. For information about how to download the latest drivers for your hardware, view the documentation included with your hardware, or contact your hardware manufacturer.
Enable Load Balancing
To prevent Windows from contacting the primary domain controller, enable load balancing. For more information about enabling load balancing, click the following article number to view the article in the Microsoft Knowledge Base:
How to configure Windows 95 policies with load balancing
Enable load balancing on the Windows clients. For additional information about enabling load balancing, click the article number below to view the article in the Microsoft Knowledge Base:
How to Configure Windows 95 Policies with Load Balancing
Even if you do not use policies for your clients, Windows checks the PDC's Netlogon share for a policy file. If your PDC is not local to the client, or is across a slow wide area network (WAN) link, it could cause a long delay during the logon process.
Corrupted User Profile
Log on as a user who is not currently experiencing the issue. Locate the affected user's profile in the Windows\Profiles folder. Move that user's folder to another location. Log off and then log on as the affected user to re-create the user profile.
Incorrectly Seated Network Adapter
A network adapter that becomes inoperable or unseated can also cause this error message. Try to reseat, replace, or reinstall the network adapter.
Reserved Word Used as a User Name
The error message can also occur if you use one of the following reserved words as your user name:
Change your user name to something other than a reserved word.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.