Article ID: 178630 - View products that this article applies to.
This article was previously published under Q178630
This article describes how to recover deleted items that are not first transferred to the Deleted Items folder of a user's mailbox.
Typically, when you delete an item from a folder in a mailbox, that item is first transferred to the Deleted Items folder of that mailbox. You can then remove the item from the Deleted Items folder. This provides a measure of protection in case you accidentally delete an item. After the items are removed from the Deleted Items folder, you can still recover them if Microsoft Exchange Server 5.5 or Microsoft Exchange 2000 Server has been configured to retain deleted items.
For additional information about how to configure Exchange Server to retain deleted items, click the following article number to view the article in the Microsoft Knowledge Base:
246283You can also permanently remove items without first moving them to the Deleted Items folder. This procedure is known as a "hard delete." The following are three examples of a hard delete:
(https://support.microsoft.com/kb/246283/ )Set deleted mail message retention time in Exchange Server 5.5
To enable Deleted Item Recovery on mail folders such as the Sent Items folder, the Drafts folder, the Outbox folder, and the Inbox folder, follow these steps.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Note For an administrator to open another user's mailbox and to recover items in the user's private folders, the administrator's Windows account must be granted the permission of User for that user's mailbox object. Next, the administrator must create a profile for that user's mailbox or add that user's mailbox to the administrator's profile. To do so, follow these steps:
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Differences for Microsoft Outlook 98 and Microsoft Outlook 2000In Outlook 98, this option is available only for mail folders (Deleted Items, Drafts, Inbox, Outbox, and Sent Items). Therefore, items that are removed from non-mail folders like the Contacts folder, the Notes folder, and other folders by using a hard delete cannot be recovered. However, in Outlook 2000 this option is available for all folders. Therefore, recovery from non-mail folders is also possible as long as the
DumpsterAlwaysOn=1 DWORD registry value has been added to the registry. For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/228934/ )Understanding Deleted Item Recovery
(https://support.microsoft.com/kb/175263/ )Clients cannot recover items after Item Recovery is enabled
(https://support.microsoft.com/kb/188637/ )How to determine the size of recoverable items in the information store
Article ID: 178630 - Last Review: October 26, 2007 - Revision: 5.3