Article ID: 179950 - View products that this article applies to.
This article was previously published under Q179950
NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.
For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/KB/en-us/ )OLEXP: Outlook Does Not Receive MSN E-mail Messages
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
This article describes how to set up your Internet mail account for the Outlook Internet Mail Only (IMO) installation. The following topics are discussed:
(https://support.microsoft.com/kb/179504/EN-US/ )OL98: (IMO) Creating a New Account with Internet Only Support
Setting Up a New E-mail AccountTo set up the account you will need information about your account. This information is provided by your Internet service (ISP) or e-mail provider. Gather the following information before you begin:
Configure the Internet Mail Information ServiceYou must properly configure the Internet Mail information service to send and receive mail with Outlook. To configure this information service, follow these steps:
Add a New AccountNOTE: Unless specified by your ISP, all server and address entries are typed in lowercase. Your Password and Account ID may be case sensitive, depending upon the specifications of your ISP.
Set Up the ServersUnder E-mail Server Names, type the information provided by your ISP:
Configure Your Account InformationIn Internet Mail Logon, configure your account information following these steps:
Set Up Your ConnectionUnder Choose Connection Type, click to select the method you will use to send and receive mail:
If you do not currently have a dial-up connection, click Create a new dial-up connection, and then click Next.
Creating a New Dial-Up Connection
Modifying the Account InformationTo modify the information you have established, on the Tools menu, click Accounts. You see a list of the accounts you have set up. To modify the information you currently have, click the account in the list and click Properties. You will see four tabs: General, Servers, Connection, and Advanced.
NOTE: To change the e-mail address that people use to send you messages, contact your ISP. After your ISP has changed the address, you also need to modify the account information you have established in Outlook. You need to modify the e-mail address specified on the General tab, in addition to any other settings that are different than they used to be. For example, your ISP may have changed your account name and password or your incoming and outgoing mail servers. For more information about the specific settings that need to be changed after your e-mail address has been changed, contact your ISP.
GeneralThis tab contains the name of the account that you have established and your user information. The account name can be modified to whatever you want it to be. The e-mail address should be the correct e-mail address for this account. Some SMTP servers will reject mail if it is addressed improperly.
ServersContains your server and log on information as discussed above. Your Internet e-mail service provider provides this information. If you are able to receive but not send e-mail after you configure your e-mail POP3 and SMTP server information, the problem is likely your SMTP server setting or how you are logging on to that server. Some SMTP servers require secure authentication for the logon or a password and user account name for logon. If you suspect that this is the case for your e-mail account, on the Servers:
ConnectionDefines the type of connection (dial-up, local area network, or manual) that you use to access the e-mail server.
AdvancedContains information on which ports Outlook uses for connectivity, Server timeouts, sending options, and whether to leave a copy of messages on the server.
The port information is usually the default setting of 25 for the SMTP server and 110 for the POP3 server. If you require other ports to be specified, you are probably in a network environment and should consult with your mail server administrator.
Server timeouts are the amount of time allowed to elapse before Outlook stops trying to contact the mail server if it receives no response. If your mail server is experiencing slow delivery, you may wish to increase the Server Timeout time. The default setting is one minute.
Sending options allow you to break large messages into smaller messages. The messages recombine when received, if the process is allowed to work correctly. Some ISP's and e-mail software do not support this feature and you should use this carefully.
The Leave a copy of messages on the server setting allows you to download mail from your account and leave a copy of messages on the server. This is convenient if you are delivering mail on a computer away from your main workstation or home. However, if you leave mail on the server without removing the items, your mailbox may grow in size.
Transferring Internet E-MailThere are three ways to access your Internet e-mail:
Keyboard or ToolbarPressing F5 on the keyboard checks your connection type, uploads the mail from your Outbox, and then downloads your mail from the server. If you are connected through a LAN connection, mail will flow immediately. If you connect to your ISP with a modem, the Dial-Up Networking connection will start and establish the connection. Mail will then upload from your Outbox and download from the mail server.
If you click Send and Receive on the toolbar, it has the same effect as pressing F5 on the keyboard.
SendIf you want to only send the mail in the Outbox, and not download mail from the server, on the Tools menu, click Send.
Send and ReceiveOn the Tools menu, point to Send And Receive, and then select an account. If you have multiple e-mail accounts, you can select the mail account you want to use.
Internet E-mail OptionsOn the Tools menu, click Options, and then click the Mail Format tab. The appearance of Outlook messages and certain formatting options are set in this location.
Message FormatClick the appropriate sending format for your ISP. Plain Text is the default. Outlook also supports the following message formats:
Click Settings to change the encoding and character wrap settings. Multi-part Internet Mail Extensions (MIME) and Uuencode are two industry standards supported by Outlook. Within the MIME standard, Outlook allows Quoted Printable and Base64 types.
NOTE: Specifying these options for encoding applies to all messages. These encoding options affect Plain Text and HTML messaging only. They have no effect on the Microsoft Word Mail, or Outlook Rich Text mail formats.
In Automatically wrap at <x> characters when sending, type the value you wish to use where <x> is the number of characters allowed per line. The default value is 76. You can change this value to suit your needs.
Mail DeliveryClick Check for new messages every <x> minutes. The default value is 10 minutes. Click this option to set the time interval for message delivery. This applies to both modem and network connections.
If you are working offline and use a modem to connect to your ISP, click to select the Automatically dial when checking for new messages check box. Selecting this option will cause your computer to dial your ISP.
If you are working offline and use a modem to connect to your ISP, and you wish to automatically disconnect from the Internet when Outlook is finished sending and receiving, click to select Hang up when finished sending and receiving.
For additional information about configuring Dial-Up Networking in Windows 95, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/138789/EN-US/ )How to Connect to the Internet in Windows 95/98
148499For additional information on using Outlook with specific providers, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/148499/EN-US/ )Differences Between SLIP and PPP with Dial-Up Networking
185268For additional information about using Outlook with a cable modem, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/185268/EN-US/ )OL98: (IMO) Configuring CompuServe with Internet E-mail
(https://support.microsoft.com/kb/189716/EN-US/ )OL98: (IMO) Configuring Outlook to Use a Cable Modem
Article ID: 179950 - Last Review: September 7, 2012 - Revision: 5.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.