Article ID: 180418 - View products that this article applies to.
This article was previously published under Q180418
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.
This article explains the differences among working offline, Remote Mail, and Offline folders. To identify which method best suits your needs, it is important to understand the differences among these features. In Microsoft Outlook 98, the Remote mail option and the toolbar associated with this feature are available only with the Corporate or Workgroup installation option.
Mobile computing is becoming increasingly more important; there are many common situations where you may want to use Outlook when you do not have access to a network. For example, traveling with a laptop, working at home, or working at a remote site.
Many users combine working offline and Remote Mail to cut down on network usage or Internet provider time limits. By connecting offline to Outlook, you can compose new mail messages and read and respond to mail. When you are finished making changes, you can connect to your mail service using Remote Mail and execute the changes you made while offline.
Outlook offers three solutions for mobile computing. Working offline and Remote Mail are available in most situations. Offline Folders are available only when you are using Microsoft Exchange Server. Using Offline Folders you can perform updates to such items Contacts and Calendar as well as Mail and synchronize these items with the Microsoft Exchange Server once you are attached to the network.
For more information on Offline Folder access to a Microsoft Exchange Server, please see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/182158/EN-US/ )OL98: (CW) What Are Offline Folders and How Do You Use Them?
Remote Mail BasicsTo properly understand Offline folders and Remote Mail, you must first understand working offline. Outlook gives you the option when configuring most services to work offline; when you work offline you cannot send or receive information. Working offline does not require a network connection or modem.
If you choose to work offline and do not use Remote Mail, changes are maintained on your hard drive in your Personal Folder (PST) file, or in your Offline Store (OST) file if you are an Exchange Server user. This means you do not send or receive information from another location or computer.
The Remote Mail option is one of the properties for your service. In most cases, the option is to work offline and use Remote mail with a modem. Remote mail enables you to connect remotely to your mail service. You can use it with Internet Mail, Microsoft Mail, Microsoft Exchange Server, and some online services.
NOTE: Remote Mail is not supported with the cc:Mail service that ships in the Outlook 98 ValuPack.
Configuring the Microsoft Exchange Service to Work Offline
Configuring the Microsoft Mail Service to Work Offline
Using the Internet E-mail Service to Work OfflineThe Internet E-mail service does not have a choice for Remote Mail use within its properties. To use Remote Mail with Internet E-mail, follow these steps:
General Remote Mail Usage ProceduresThe purpose for Remote Mail is to transfer mail only. It does not transfer calendar appointments, contacts, or any other Outlook information. If you want to transfer this type of information, you must use Offline Folders and the Microsoft Exchange Server information service. To use Remote Mail, follow these steps:
For more information about Remote Mail, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/182530/EN-US/ )OL98: Remote Mail Error Message 'Remote Mail cannot start...'
Article ID: 180418 - Last Review: October 7, 2013 - Revision: 1.0