Article ID: 180506 - View products that this article applies to.
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NOTE: In this article, the term "Windows Messaging" refers to both Microsoft Exchange and Microsoft Windows Messaging.
When you attempt to import a Windows Messaging personal address book (PAB) into Outlook Express, you may receive the following error message:
The following unrecoverable error has occurred: The MAPISVC.INF file is missing
To exit, click Finish.
When you click Finish, you receive the following message:
There are no profiles. Choose the Mail and Fax icon in the Control Panel to create a new profile.
When you click OK, you receive the following message:
Address book import has completed successfully.
When you click OK, you are returned to the Address Book Import Tool dialog box, but the Windows Messaging personal address book is not imported into Outlook Express.
This error message can occur if Windows Messaging is not installed on your computer.
To resolve this behavior, install Windows Messaging, and then import the Windows Messaging personal address book into Outlook Express. To do so, follow these steps:
Windows Messaging is not included in Windows 98. If you upgrade a Windows 95 installation in which Windows Messaging is installed, Windows Messaging is available in Windows 98.
Article ID: 180506 - Last Review: January 11, 2015 - Revision: 2.2