OL98: Undeliverable Mail Message When Sending Internet Mail

This article was previously published under Q180982
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
SYMPTOMS
When sending Internet Mail using Microsoft Outlook 98, you may receive an"undeliverable" message in your Inbox from the system administrator.
CAUSE
A busy or unreachable Internet Mail server causes this problem when youconnect through your Internet Service Provider.

When using the Internet E-Mail Service that is provided with Outlook,the original mail item is removed from the Outbox and placed in the SentItems folder.
RESOLUTION
After verifying the availability of your Internet Mail Server, to resendthe message follow these steps:

  1. Open the Undeliverable message in your Inbox.
  2. Click Send Again on the Standard toolbar or on the Tools Menu.
  3. When the original message appears, click Send And Receive on the Standard toolbar or Send on the Tools Menu.
MORE INFORMATION
To successfully send an Internet Message, the Internet Mail Server must beavailable. Your Internet Service Provider will be able to supply the nameof the server or its IP Address.

For help in determining the availability of your Internet Mail Server,please see the following articles in the Microsoft Knowledge Base:
138789How to Connect to the Internet in Windows 95

102908How to Troubleshoot TCP/IP Connectivity with Windows NT
STATUS
Microsoft has confirmed this to be a problem in the products listed at thebeginning of this article.
Properties

Article ID: 180982 - Last Review: 07/28/1999 09:21:00 - Revision: 1.0

Microsoft Outlook 98 Standard Edition

  • kbprb KB180982
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