Article ID: 182151 - View products that this article applies to.
Note If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.
For more information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
268732To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, click the following article number to see the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/268732/ )You do not receive MSN e-mail messages in Outlook or in Outlook Express
325232NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
(https://support.microsoft.com/kb/325232/ )Support WebCast: What to Do If You Cannot Receive Your MSN E-mail in Outlook or Outlook Express
This article describes how to troubleshoot common Microsoft Outlook 98 configuration problems for Internet, Microsoft Mail, Exchange, and Online services. You should begin your troubleshooting with the section titled, "General Configuration Troubleshooting," and then proceed to the section for your particular service type.
This article discusses the following topics:
Transport ServicesThis list shows available Outlook services. Other transport services are untested and may not work properly with Outlook.
Microsoft Exchange Server
Personal Address Book
Outlook Address Book
Microsoft Fax (Windows 95 Setup)
Outlook Support for Lotus cc:Mail (Valupack for Outlook 98)
Lotus cc:Mail (Installed by Lotus cc:Mail client)
General Configuration TroubleshootingOutlook creates a default profile called Microsoft Outlook. Most users will either add services to this profile or create a new profile with new services. The first troubleshooting step for configuration issues is to create a new profile that includes only the service with which you are having problems. When this is working, you can add additional services, checking each one.
NOTE: With respect to Mail services, you can only add one of each service into a single profile. That is, you can not add two CompuServe Mail services, or two MSN services into a single profile. You can, however add one Internet E-mail service, one MSN service, and one CompuServe Mail service into a single profile. The Internet E-mail service is an exception as it allows for multiple Internet Mail accounts.
Create a New ProfileTo create a new profile from Control Panel, follow these steps:
Checking Your Internet ConnectionTo make sure your Internet connection is working properly, log on to your Internet connection and ping a known Internet Protocol (IP) address by typing the following command at an MS-DOS prompt:
ping <IP address>
where <IP address> is the IP address of an Internet server.
If you can ping a known IP address successfully, basic TCP/IP connectivity is functioning properly. Next, try to ping the Internet server using "servername.com" instead of the IP address. At an MS-DOS prompt type the following command:
If this works, your Domain Name Server (DNS) settings are functioning properly.
A DNS maintains a database for resolving host names and IP addresses, allowing users of computers configured to query the DNS to specify remote computers by friendly host names rather than IP addresses. DNS domains are not the same as Windows NT networking domains.
For example, issuing the "ping ftp.microsoft.com" command goes to the DNS server you specified for your internet connection, looks up the IP address for the site, and then pings that IP address.
For more information on connecting to the Internet, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/138789/ )How to Connect to the Internet in Windows 95 and Windows 98
Setting TCP/IP as Default ProtocolOnce you know that your Internet connection is working, you should check that TCP/IP is set as the default protocol. Follow these steps to make sure that TCP/IP is your default protocol:
Other Internet Connection Issues
(https://support.microsoft.com/kb/191687/ )You receive a "Socket error: 10061, Error Number: 0x800ccc0e" error message when you try to send or receive e-mail in Outlook or in Outlook Express
(https://support.microsoft.com/kb/180982/ )Undeliverable mail message when sending Internet mail
(https://support.microsoft.com/kb/198704/ )You receive error 0x800ccc90 or error 0x800ccc18 when you try to log on to Exchange Server by using Secure Password Authentication
(https://support.microsoft.com/kb/217526/ )SMTP relay blocking error sending mail
Create a Microsoft Mail Test PostofficeWhen troubleshooting Microsoft Mail problems, you must first determine if Outlook or the MSMail Postoffice is the cause. The easiest way to do this is to create a test Postoffice.
To create a test Postoffice, follow these steps:
Create a new profile with Microsoft Mail service and point to the test Postoffice you just created. If this profile works, your original Postoffice is the problem. Check with the original Postoffice administrator to verify that the configuration information is correct.
Other Microsoft Mail Issues
Exchange Server ConfigurationsOutlook ships with an Exchange client. You can use this program to determine if your configuration problem is unique to Outlook. If the problem persists when using the Exchange client, you may have a server or profile issue.
Locate the Exchng32.exe file in the Program Files folder. The exact location will vary depending on the operating system. By default, Exchng32.exe is either in the Microsoft Exchange or the Windows Messaging subfolder. The file size is 83,776 bytes with a date of 11/17/96. Start Exchng32.exe with the same profile as you used with Outlook.
If your problem does not persist with the Exchange client, the problem may be with Outlook or one of its associated files. You may have to remove and re-install Outlook using Add/Remove Programs in Control Panel.
If the problem continues with Exchng32.exe, you should suspect a server or profile issue and use the following steps to continue troubleshooting:
Server or Profile Troubleshooting
Lotus NotesOutlook does not support Lotus Notes services.
For more information about transitioning from Lotus Notes to Outlook, type "lotus notes" in the Office Assistant, click Search, and then click to view "If you use Lotus Notes 4.0."
Lotus cc:MailOutlook provides Lotus cc:Mail service as part of the ValuPack on the Outlook 98 CD. Follow these steps to troubleshoot cc:Mail configuration problems:
For more information about profiles and services, type "configuring services" in the Office Assistant, click Search, and then click to view "About user profiles and information services."
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Article ID: 182151 - Last Review: June 22, 2014 - Revision: 4.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.