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Mac Encarta 98: Contents of the Encarta 98 Read Me File

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This article contains the complete text of the Encarta 98 Read Me fileincluded on the Encarta 98 Encyclopedia for Macintosh CD-ROM.
Encarta 98 Read Me File-----------------------This file contains the following topics.1. SYSTEM REQUIREMENTS FOR RUNNING MICROSOFT ENCARTA 98 ENCYCLOPEDIA    - What you need to use Encarta 98 Encyclopedia2. MEMORY USE    - Memory management and settings to enhance Encarta 98 Encyclopedia's      performance    - Low memory symptoms and solutions3. PERFORMANCE    - Ways to increase Encarta Encyclopedia's performance4. SCREEN SIZES AND COLOR CONFIGURATION    - How to make Encarta 98 Encyclopedia look its best5. SOUND PROBLEMS    - Audio problems and solutions6. PRINTING AND COPYING    - How to print and copy information from Encarta 98 Encyclopedia7. TROUBLESHOOTING    - Known problems and ways to work around them    - Getting the latest troubleshooting information8. SPECIAL INFORMATION ABOUT ENCARTA 98 ENCYCLOPEDIA AND THE INTERNET    - How Encarta 98 Encyclopedia uses Internet Config to access the      Internet-----------------------------------------------------------1. SYSTEM REQUIREMENTS FOR MICROSOFT ENCARTA ENCYCLOPEDIA-----------------------------------------------------------What you need to use Encarta 98 Encyclopedia:To install and use Microsoft Encarta 98 Encyclopedia you need: - A Power Macintosh or a Macintosh with a 25Mhz, 68030 or faster processor   (includes Macintosh IIci, LCIII, Performa 450 and later models) - System 7.1 or later - 8 MB of RAM running System 7.1, 16 MB of RAM running System 7.5 or later - 43 MB of available hard disk space - 8 MB of available hard disk space for Microsoft Encarta Research   Organizer - Research Organizer requires an additional 3MB of RAM while the   encyclopedia is running - A double-speed or faster CD-ROM drive - A monitor supporting 256-colors at a 640x480 or higher resolutionTo use Encarta Yearbook, Web Links, and monthly online updates, you need: - A modem (9600 bps or faster) - Access to the Internet - 4 MB of additional hard-disk space, plus 1 MB for each monthly update---------------2. MEMORY USE---------------Memory management and settings to enhance Encarta 98 Encyclopedia'sperformanceEncarta Encyclopedia needs at least 5 MB of RAM to operate; however, themultimedia components run better if more memory is available. On systemswith the minimum recommended 8 MB of RAM, certain encyclopedia featuresare not be available. For optimum performace, use Encarta Encyclopedia ona system with at least 16 MB of RAM.If your computer has 8 MB of RAM, and if the system software uses morethan 3 MB of RAM, you may need to adjust the way memory is used so thatEncarta Encyclopedia runs properly. If you use System 7.5 or higher, yoursystem software may take up more than 7 MB of RAM. For System 7.5 orhigher systems, 16 MB of RAM is recommended.The following are general suggestions for enhancing memory use: - Run only one application at a time. If other applications are running,   close them, then restart Encarta Encyclopedia. - Reduce the amount of memory used by your system software. To do this,   from the Apple menu, choose Finder, and then select About This Macintosh   (or About This Computer if you're using System 7.5.5 or higher). The   Largest Unused Block should be greater than 5000K to run Encarta   Encyclopedia. If the only item listed is System Software and the Largest   Unused Block is less than 5000K, reduce the amount of memory used by   your system software. For details on adjusting memory, see your   Macintosh documentation or follow the general suggestions below. - Open the Memory Control Panel and set the Disk Cache setting to the   lowest amount possible. - You can make more memory available by removing fonts and sounds you   aren't using. However, do not remove the Arial, Symbol, Times New Roman,   MS Reference, and HM Phonetic fonts because these are required by   Encarta Encyclopedia. - Third-party system extensions such as screen savers, fax software,   desktop pictures, utilities that modify menus, and other system   enhancements increase the amount of memory consumed by your system   software. Removing some or all of these extensions increases the amount   of memory available to applications and minimizes the risk of conflict.   Save anything you remove from your System Folder and place it in a   separate folder on your computer's hard disk so that you can replace it   later. You can use Apple's Extension Manager or an equivalent   third-party utility to do this. Do not remove the CD-ROM driver   software, or QuickTime components because these extensions are necessary   to run Encarta Encyclopedia. - Turning on Virtual Memory increases the amount of memory available by   using space on your computer's hard drive to simulate RAM. Although   using virtual memory may slow down performance, the extra available   memory may cause applications like Encarta Encyclopedia to be allocated   more memory at start up or allow more applications to be run   simultaneously. When Virtual Memory is turned off, Encarta   Encyclopedia's memory requirements may increase by 7MB. To turn on   Virtual Memory, from the Apple menu, choose Control Panels, and then   choose Memory. In the Memory Control Panel, click the On button under   Virtual Memory. Then restart your computer.   WARNING: Allocating less than 7,000K for Encarta Encyclopedia's memory   requirements may cause the program to perform poorly. For example, you   may not be able to play video clips or enlarge images if the   encyclopedia runs out of memory.For additional Mac OS memory management support, contact Apple Computer,Inc.Low memory symptoms and solutions:Following are examples of some low memory symptoms and possible solutionsto these problems.Symptom: Incorrect or oddly-sized characters displayed in article text.Reason: Encarta Encyclopedia uses a variety of fonts to display specialcharacters in article text. If there is not enough memory to load one ofthese fonts, your computer substitutes a "best fit" font from one thatalready is in memory. Encarta Encyclopedia requires the following fonts:Arial, Times New Roman, Symbol, MS Reference, and HM Phonetic.Solution: First ensure that the correct fonts are in your System Folder.If any required fonts are missing, reinstall Encarta EncyclopediaEncyclopedia from Disc 1. If all the required fonts are properlyinstalled, there may not be enough free system memory to display thecustom fonts. Try the adjustments described previously to increase systemmemory.Symptom: When enlarging an image, I get an empty box or an error messagesaying the encyclopedia is "Unable to Load Image."Reason: A single image needs up to 300K of memory to display in 256-colormode and 900K in Millions of Colors. If the enlarged image also has sound,more memory is required.Solution: Close any windows, list boxes, or minimized features you mayhave open (More Info, Outline, Pinpointer, MindMaze, Collages, etc.), andthen try again. If this doesn't work, you can quit and restart EncartaEncyclopedia, or try the adjustments described previously to increasesystem memory.Symptom: When printing from the encyclopedia, the pages are blank orpartial pages are printed.Reason: Printing requires creating a duplicate layout for the printerbecause the printer has different margins from the screen. Some of thearticles in Encarta Encyclopedia are thousands of words long and havingtwo copies of a long article or large image in memory at the same time canuse up your computer's available memory.Solution: Close any windows, list boxes, or minimized features you mayhave open (More Info, Outline, Pinpointer, MindMaze, Collages, etc.), andthen try again. If this doesn't work, you can quit and restart EncartaEncyclopedia, or try the adjustments described previously to increasesystem memory. Or you can copy the topic to the Clipboard, quit Encarta,then paste it into your word processing program to print it.----------------3. PERFORMANCE----------------Ways to improve Encarta Encyclopedia's performance:If Encarta Encyclopedia seems to run slowly or if audio and video clipsare choppy or interrupted, try the following tips to improve performance. - If less than 6 MB of memory are free when you start the encyclopedia,   you may notice some performance problems. See the previous section,   MEMORY USE. - Increase the preferred size for Encarta Encyclopedia's memory   allocation. The encyclopedia is set to a suggested memory size of 7000K.   If there is sufficient additional memory available to run Encarta, you   can increase the amount of memory the program requests by selecting the   Microsoft Encarta Encyclopedia application icon on your hard drive,   choosing Get Info from the File menu, and changing the preferred size in   the area titled "Memory Requirements."   NOTE: If Encarta Encyclopedia is running or busy, you may not be able to   change the memory allocation. In this case, quit Encarta, and then try   again, or restart your computer and try again. - Encarta Encyclopedia may run slowly if you use Virtual Memory to expand   available memory. For best performance on a 68k Macintosh, turn off   Virtual Memory or reduce its allocated size in the Memory control panel.   On a Power Macintosh, running with without Virtual Memory, Encarta   Encyclopedia will require twice as much memory. Virtual Memory is   recommended on a Power Macintosh. - If you are using FWB CD-ROM Toolkit on your computer, you may have   difficulty swapping discs and playing media. - Encarta Encyclopedia is designed to for use with a CD-ROM drive that has   a 150K/sec or faster transfer rate. A double-speed CD-ROM drive or one   with a faster transfer rate will provide even better performance in some   areas. If your CD-ROM drive has a sustained transfer rate less than   150K/sec, it may not be able to supply audio and video information to   the Macintosh at the speed required. The only solution is to upgrade to   a faster CD-ROM drive. If you suspect there is a problem with your   drive, ensure that the drive is terminated properly and that the   software is installed properly. For details on SCSI termination, see   your Macintosh or CD-ROM drive documentation, or contact your Apple   dealer. - Dirty or scratched compact discs can cause your CD-ROM drive to perform   poorly. Other symptoms include "Cannot Read" error messages and   continual spinning of the CD-ROM (which appears to cause the computer to   freeze). Make sure the bottom surface of the Encarta Encyclopedia discs   are clean and undamaged.-----------------------------------------4. SCREEN SIZES AND COLOR CONFIGURATION-----------------------------------------How to make Encarta 98 Encyclopedia look its best: - Encarta Encyclopedia checks to ensure that your computer's monitor is   set for at least 256 colors. If your monitor is set to a lower   configuration, and if the settings can be adjusted to 256 colors, the   encyclopedia prompts you to change the settings. - Encarta Encyclopedia will run on any 256-color, 640x480 (13-inch) or   higher resolution Macintosh compatible monitor, although Encarta's video   clips and still images look best in 16-bit color (thousands of colors)   or 24-bit color (millions of colors).   NOTE: If your computer is set to use 24-bit color (millions of colors),   encyclopedia performance is slower and Encarta Encyclopedia uses memory   more quickly. If your Macintosh is set to this color mode and you get   out-of-memory messages, you can increase the amount of memory Encarta   Encyclopedia requests. Just click the Microsoft Encarta 98 icon, choose   Get Info from the File menu, and then change the preferred size under   "Memory Requirements." - Encarta Encyclopedia is not designed to run in black and white, 16   colors, or on monitors that display less than 640x480 pixels, for   example, Color Classics, most PowerBooks and all 12-inch Apple   monitors.-------------------5. SOUND PROBLEMS-------------------Audio problems and solutions:If sounds do not play or are interrupted, check the following: - Sounds will be inaudible if the sound level is turned down to far. To   set the sound level, open the Sound control panel and adjust the speaker   volume to a comfortable sound level. If you set the sound level to   maximum, you may get sound distortion. If you have external speakers,   ensure that they are connected properly and turned on. You can usually   adjust sound level with the external speaker volume knob as well as with   the Sound Control Panel. - If Virtual Memory is turned on, sounds may be choppy. When Virtual   Memory is turned on, sounds are sometimes temporarily stored on the hard   disk rather than in physical RAM. For the best performance, turn off   Virtual Memory. To turn off, from the Apple menu, choose Control Panels,   and then choose Memory. In the Memory Control Panel, click the Off   button under Virtual Memory. Then restart your computer.   NOTE: You must have enough RAM to run your system software, Encarta   Encyclopedia, and any other applications you want with Virtual Memory   turned off. Also note that it may not be appropriate to turn off Virtual   Memory on a Power Macintosh. Please see your Apple documentation for   more information about Power Macintoshes and Virtual Memory. - In low memory situations, sounds may not load or play. If you cannot get   a sound to play and you are sure that the Sound Control Panel is set   correctly, or if you are receiving error messages, you may need to   allocate more memory to Encarta Encyclopedia. See the MEMORY USE section   for suggestions improving memory management. - Some encyclopedia sounds are stored on the disc in a compressed format.   To play these sounds, the sound must be read from the disc, and then   decompressed. Older or slower Macintoshes (such as the Macintosh IIci   and Macintosh LC III) may experience interruptions in audio playback. - Version 1.5.1 of Connectix RAM Doubler has a known bug that prevents   audio and video clips from playing properly on Power Macintosh models.   To obtain upgrade information, contact Connectix Corporation. For RAM   Doubler support see - There are some incompatibilites with Now Menus and Encarta Encyclopedia   audio. Avoid adjusting the volume of the audio via the Now Menus   customized menus while Encarta Encyclopedia is running. For Now Menus   support see PRINTING AND COPYING-------------------------How to print and copy information from Encarta 98 Encyclopedia:You can print or copy from any article within Encarta Encyclopedia byselecting a range of text and choosing the appropriate command from theEdit menu.  To paste images and text together into your word processor -use the Paset Special command found in most word processor's Edit menus. - If you are planning to paste the text into your word processor, you may   switch to it via the tools submenu under Features from the Main Article   screen. If you have choosen a word processor in the Encarta   Encyclopedia preferences, it will be opened for you. If you have not   picked a word processor, SimpleText will open. If you have choosen a   word processor in your preferences and it doesn't open or SimpleText   opens, then there is something preventing your word processor from   launching. See Section 2 on memory use to make sure there is enough free   RAM for your word processor. If your computer has sufficient RAM   available check to see that your word processor launches when you double   click the icon.If you find that printed text is improperly formatted or that specialcharacters do not print correctly, try the following: - Turn off background printing. Encarta Encyclopedia stores custom   TrueType fonts within the application. This allows Encarta Encyclopedia   access to these custom fonts without taking up space on your computer's   hard drive. However, because many printer drivers start a separate   application to print jobs in the background, printing errors may result   when background printing is turned on. To turn off background printing,   from the Apple menu, choose Chooser, click the active printer, and then   click the Off button under background printing.   NOTE: If you install the Encarta Encyclopedia fonts, background printing   is fully supported. To install these fonts, start the Installer on the   Encarta Encyclopedia disc 1, choose Customize from the popup menu,   select Encarta TrueType Fonts, and then press RETURN.--------------------7. TROUBLESHOOTING--------------------Known problems and ways to work around them:The following is an overview of problems you may encounter using EncartaEncyclopedia: - Wrong or Multiple Versions of QuickTime   During installation, the Installer checks the versions of QuickTime and   Sound Manager present on your Macintosh, and, if necessary, replaces   them with newer versions. However, the Installer cannot remove older   versions if you or another installer program have renamed them. For   example, if you renamed an older version of QuickTime to "Old   QuickTime", the Encarta 98 Installer would install a newer version of   QuickTime, but would not find and remove the older version.   The same would happen if another installer application placed a file   named "QuickTime 2.0" in the Extensions folder. The only QuickTime files   found in the Extensions folder should be named, QuickTime, QuickTime   PowerPlug (Power Mac only), QuickTime Musical Instruments and QuickTime   Settings. To fix this problem, manually remove any renamed copies of   these system components and restart your Macintosh. Encarta Encyclopedia   will not start unless QuickTime 2.5 is installed and enabled. - If you are having difficulty launching Encarta, it may be because 32-bit   addressing is turned off. To turn on 32-bit addressing, from the Apple   menu, choose Control Panels, and then choose Memory. In the Memory   Control Panel, click the On button for 32-bit addressing. Then restart   your computer. - Problems Running Encarta on System 7.0   Due to an incompatibility among Microsoft Encarta, Apple Guide 2.0, and   versions of System 7.0, access to the Encarta Guide from within the   Encarta Encyclopedia application has been disabled with this   configuration. To fix this problem, upgrade to System 7.1 or later. - When you copy images or articles from Encarta, they sometimes contain   both text and pictures. Microsoft Word and Adobe PageMaker don't allow   you to use the Paste command if the Clipboard contains both text and   images. Instead, use the Paste Special command, then choose whether you   wish to paste the text or picture. - Difficulty installing Encarta Encyclopedia or changing Encarta's memory   partition -- To minimize the number of extensions that Microsoft   Encarta Encyclopedia must install in your computer's System Folder, the   encyclopedia has several built-in PowerPC shared libraries. These   libraries can stay open even after you quit the application. As a   result, you should restart your Macintosh if you want to delete the   Microsoft Encarta Encyclopedia application or edit the application's   memory partition sizes in Get Info. - Do not use the control strip to change monitor resolution settings while   Encarta is running because there are conflicts between the control strip   and Shockwave. - Speak Article isn't reading the articles or has a choppy voice.   All the Apple PlainTalk components must be installed for Speak Article   to work properly. If Speak Article is silent - reinstall Encarta 98   Encyclopedia from CD 1.   If you have a Macintosh with a 68030 processor (such as an LCIII) there   are other voices that may sound better. Try Ben, Boris, Brenda, Mariel,   Marvin, Mr. Hughes, Otis, Robovox, Votron, or Xeno. - Internet Connections   Depending on your Internet connection, it may take up to several minutes   for your browser to successfully connect with a site that you have   launched from the Internet Directory. Wait to see if the connection is   successful before you initiate another link. Attempting to connect with   multiple Internet sites simultaneously is not recommended.Getting the latest troubleshooting information:Additional updated troubleshooting information is available for EncartaEncyclopedia on the World Wide Web. You can use the Encarta EncyclopediaHelp page, which contains the latest information about using andtroubleshooting your encyclopedia. Use your Web browser to connect to thisaddress: SPECIAL INFORMATION ABOUT ENCARTA 98 ENCYCLOPEDIA AND THE INTERNET-----------------------------------------------------------------------How Encarta Encyclopedia uses Internet Config to access the Internet:To use the World Wide Web Links in Encarta Encyclopedia, you need accessto the Internet through an Internet Service Provider (ISP).You may already have an ISP through your employer or academic institution.However, if you want to use the Internet for personal use, you may need tofind an ISP that sells Internet access to the general public. If you usean ISP with proprietary software, be sure to ask if they have a Macintoshversion - some are Windows only - and find out if the Macintosh versionhas similar features to the Windows version.Most Macintosh users access the Internet with their modem through a SLIPor PPP account using a freeware control panel. There also are commercialversions, and Apple has recently released its own PPP control paneldesigned for use with Open Transport 1.1.2 or later. You will use SLIP orPPP based upon the software you use and which protocol your ISP supports.PPP is the more flexible protocol and has lately become more prevalent.These accounts enable you to run graphic Internet applications that workand feel like Macintosh applications should. If your computer has enoughmemory, you can run several Internet programs concurrently with EncartaEncyclopedia.Setting up a SLIP/PPP control panel and configuring the MacTCP or theTCP/IP control panel (included with Open Transport in System 7.5.2 andlater) can be a bit overwhelming. Your ISP should walk you through thisprocess, providing critical information including DNS addresses and searchdomains, as well as the essential phone numbers and modem settings to getyou up and running.When Encarta Encyclopedia launches an Internet application, the browserassumes that you have a TCP/IP connection already established. SomeSLIP/PPP control panels automatically dial up and initiate a session whenyou launch an Internet application, but often the time lag required fordialing and negotiating the connection exceeds the timeout on the request.So it's a good idea to connect to your ISP before you use the EncartaEncyclopedia Internet Directory or other encyclopedia features thatconnect you to the Internet.Depending on the speed of your Internet connection, it may take severalminutes for your Web browser to connect to a site that you've launchedfrom Encarta Encyclopedia. You should wait to see if the connection issuccessful before attempting to initiate another link. Attempting toconnect with multiple Internet sites simultaneously is not recommended.Encarta Encyclopedia uses software called Internet Config to determinewhich Web browser should be used to connect to the Web. If you aren'tcurrently using Internet Config, it will be installed for you when you runthe Encarta 98 Installer. Also your Internet Preferences will be preset touse Internet Explorer to handle the following Internet resource types: Web(http), FTP (ftp), Gopher (gopher), Email (mailto) and Usenet News Groups(news). If you want to use a different browser or override any of thesedefaults, you can start the Internet Config application and change theHelper application for that resource type. Internet Explorer 3.01 isavailable for you to install from your Encarta Research Organizer disk.NOTE: For more information on Internet Config, please see the userdocumentation provided in the Internet Config 1.3 folder.Tips on downloading Encarta updates:To keep your encyclopedia current, you should connect to the Encarta Website every month to download new installments of Yearbook updates, WebLinks and the Month in Review. Each monthly update file is free. You candownload the updates to your hard disk and integrate them into the EncartaEncyclopedia. The Encarta Installer copies a sample update installment -July 1997 - that you can display right away and use to become familiarwith these update features.In-depth instructions for downloading updates are provided within theDownloads screen. However, here are some tips on streamlining thedownloading process on your Macintosh: - When you click to download an update file in your Web browser, Internet   Config can identify Encarta update files based on the file extension and   set the file's type and creator. Next it automatically launches Encarta   98 Encyclopedia to integrate the update. The file mapping entry for this   feature is included in the preconfigured Internet Preferences and   Internet Explorer preferences installed on your computer's hard drive.   If you're already using Internet Config, Encarta 98 Encyclopedia   automatically adds this file mapping entry to your existing Internet   Preferences file the first time you launch Encarta. If you use an   Internet Config application like Internet Explorer or Anarchie,   downloading updates is as simple as clicking the filename, waiting for   the file to download, and following the directions displayed on your   screen.   NOTE: If you use a Web browser that isn't fully Internet Config enabled,   you need to save the file in the Updates folder (in the Encarta 98   Encyclopedia folder on your hard drive), and then integrate the update   using the Integrate button on the Downloads screen. If you want to   connect by typing a URL into your browser, you will need to connect to: - Encarta updates should be downloaded with binary encoding, not plain   text. Most Web browsers and FTP clients default to this mode. - The same update files are used for both the Windows and Macintosh   versions of Encarta 98 Encyclopedia Deluxe Edition. Since the update   file is internally compressed and has no resource fork, you don't need   to use StuffIt Expander to decompress or decode the archives posted   online. - Make sure you have enough free disk space to download and integrate the   update file. In the process of integrating the update, Encarta will   decompress and copy the information within the update file to several   internal databases, then delete the original file when the integration   is complete. Consequently, you need enough free space on your computer's   hard disk for at least two complete copies of the update file. - Be sure to only download update files for the North American version of   Encarta 98 Encyclopedia Deluxe Edition. Update files for Encarta 96 or   97 Encyclopedia, Standard or International releases can not be   integrated with content on your encyclopedia CD-ROMs. - If your computer doesn't have enough memory to run both Encarta 98 and a   web browser at the same time, you can still update your encyclopedia.   To do so, please follow these instructions:   1. Connect to   2. Find the month you are interested and double click to start download.   3. If you are using Internet Explorer 3.01 and it attempts to      automatically launch Encarta, you will need to "disassociate" the      file type since Internet Explorer and Encarta are designed to work      together. To do this, simply go to your browser preferences list, and      select the File Helpers control panel. Then delete the "Yearbook      Update" description from the list. You should now be able to download      without automatically launching Encarta.How to choose a Browser with Internet Config:If Internet Config is not set up properly, you may see the following errormessage:   Internet Config is not properly installed. Please launch Internet   Config and ensure that you have a valid helper application selected   for this Internet resource type.Or you may click an Internet Link in Encarta Encyclopedia and have nothinghappen.If this happens, use Internet Config to select your HTTP Helperapplication. To select the helper application, use the followingprocedure.1. Find and open the Internet Config 1.3 folder on your computer's hard   drive.2. Double-click the Internet Config application icon.3. In the Window menu, choose the Helpers item.4. Select the HTTP icon, and then click Change.5. Click Choose Helper.6. Navigate to the location of Web browser.7. Select the application, and then click Open.8. Click OK.9. On the File menu, click Quit and click OK to Save changes.				
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Article ID: 183144 - Last Review: 01/10/2015 11:20:52 - Revision: 2.0

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