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Documents Do Not Leave the Print Queue

This article was previously published under Q183500
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
SYMPTOMS
After you log in to Windows, you may be unable to print. The document mayappear in the print queue, but there may be no status and the document maynot be printed.
CAUSE
This behavior can occur if you print a document from Internet Explorer orOutlook Express and then log out of Windows without restarting thecomputer. The next user to log in to Windows is unable to print. Thisoccurs even if the same user that printed the document from InternetExplorer or Outlook Express logs in to Windows again.
RESOLUTION
To work around this problem, shut down and restart your computer. If youare still unable to print after you restart your computer, reinstall theprinter driver. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Double-click Add New Printer, and then follow the instructions on the screen.
STATUS
Microsoft has confirmed this to be a problem in Internet Explorer version4.0 and 4.01, and Outlook Express versions 4.0 and 4.01.

This problem is resolved in Windows 98.
MORE INFORMATION
This problem occurs regardless of the Primary Network Logon or UserProfile settings. This problem occurs with local and network printers, andmay be most noticeable on a Local Area Network (LAN) where multiple usersuse the same computer.
4.00 win95
Properties

Article ID: 183500 - Last Review: 11/01/2006 06:25:22 - Revision: 4.1

  • Microsoft Internet Explorer 1.0
  • Microsoft Internet Explorer 2.0
  • Microsoft Internet Explorer 3.0
  • Microsoft Internet Explorer 3.01
  • Microsoft Internet Explorer 3.02
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Internet Explorer 4.01 128-Bit Edition
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 3.2
  • Microsoft Internet Explorer 4.0 128-Bit Edition
  • Microsoft Outlook Express 4.0
  • Microsoft Outlook Express 4.01
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.01
  • Microsoft Outlook Express 5.5
  • kbprb kbprint KB183500
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