This article was previously published under Q183692
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Microsoft SQL Server Setup may appear to stop responding after copying thefiles successfully. If this occurs, the hourglass just keeps going, with nostatus change or message.
The most common cause for this is related to other services that arerunning. These services may be using ODBC or other shared components thatprevent SQL Server Setup from using system resources.
To work around this problem, perform the following steps:
Stop all services on the computer that may use ODBC.
Warning Before stopping any services, verify that stopping these services will not disrupt other users.
These services include any of the following:
All Microsoft Internet Information Server (IIS) services. This includes all of the following:
FTP Publishing Service
IIS Admin Service
World Wide Web (WWW) Publishing
Microsoft NNTP Service
Microsoft SMTP Service
Microsoft Message Queue Service (MMSQ)
Microsoft Exchange Server
InocuLAN virus protection
McAfee antivirus services
UniCenter system monitoring
If Setup was not manually stopped, it should resume and complete successfully. If Setup had been stopped, rerun Setup; it should complete successfully.
Occasionally, you may also need to stop additional services for SQL Server Setup to complete successfully. In these cases, you may want to stop any non-critical server services that were not installed with the default installation of Windows NT.
For more information, click the following article number why Setup may stop responding to view the article why Setup may stop responding in the Microsoft Knowledge Base:
180649 SQL Server Setup may stop responding on a very fast drive
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Microsoft SQL Server 6.5 Standard Edition, Microsoft SQL Server 2000 Standard Edition, Microsoft SQL Server 2005 Standard Edition, Microsoft SQL Server 2005 Developer Edition, Microsoft SQL Server 2005 Enterprise Edition, Microsoft SQL Server 2005 Express Edition, Microsoft SQL Server 2005 Workgroup Edition