Article ID: 183944 - View products that this article applies to.
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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
This article describes how to configure and troubleshoot problems that may occur when you use Symantec WinFax Starter Edition (WSE) with Microsoft Outlook 98.
WSE is automatically installed if you used Microsoft Fax prior to installing Microsoft Outlook 98, Internet Mail Only. You can also add WSE to the Internet Mail Only installation of Outlook 98.
After you install WSE, the next time you open Outlook, the WinFax Starter Edition Setup Wizard starts. It is important that you do not change any of the settings created by the Wizard. If you do, WSE will not function properly. If you made changes to these settings, you must rerun the Wizard.
The WinFax Starter Edition Setup WizardTo start the wizard manually, follow these steps:
The WSE Account PropertiesGenerally speaking, you should not make any changes to the account settings; however, to verify your user information for the WSE Account, follow these steps:
Loading the Fax ServiceThere are two ways to load the WinFax Mail Server, Wfxmsvr.exe. You can start Outlook with Automatic Receive enabled, or print to the WinFax Print Driver. The server, once loaded, activates the modem controller, Olfmod32.exe.
To enable Automatic Receive, follow these steps:
Receiving FaxesYou can only receive faxes if Automatic Receive is enabled, and both the Server and Modem Controller are running. To satisfy these requirements, Outlook must be running and your modem must be on.
When a call comes in, the modem detects the ring signal and sends the signal to the Modem Controller, which then begins processing the incoming fax and displays the "Offering" dialog box. When the correct number of rings is detected, the modem answers the line, and negotiations begin with the sending modem. During this connection process, the dialog box changes to "Connected." Once the connection is finalized and the transmission of data begins, the dialog box changes to "Receiving."
After the transmission is complete, the Fax Received message is placed in your Inbox, and an envelope icon appears in the status area of the taskbar. The actual fax appears in the Fax Received message as an attachment with an .fxo extension. To view the fax, double-click the attachment. The fax displays in the Quick Fax Viewer, which allows viewing at different percentages of magnification and different degrees of rotation. To print the fax, click Print on the File menu.
Addressing a FaxThere are two ways to address a fax. Use either of the following methods:
Composing a FaxThere are several ways to start a new fax message. Here are a few of the more direct methods:
Troubleshooting IssuesTo troubleshoot problems using WSE, use the appropriate method for your situation.
Unable to Negotiate on Send or ReceiveTo troubleshoot this problem, use any of the following methods:
Modem Is Not Available in WinFax, but Appears in Control PanelWARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
Cannot Communicate with Modem in WSETry to dial out using HyperTerminal. Also, try to send the following AT commands to the modem using HyperTerminal
AT DT <PHONE NUMBER>where <PHONE NUMER> is the number to which you want to send your fax, for example:
AT DT 5551212NOTE: If you are unable to connect to the number using HyperTerminal, you have a problem with your modem, and should contact the modem's manufacturer for help.
For more information about using HyperTerminal, search the Windows Help Index for "HyperTerminal."
For more information on using HyperTerminal, please see the following article in the Microsoft Knowledge Base:
TITLE : How to Use Modem AT Commands in HyperTerminal
Unable to Send or Receive a Fax After a Connection is MadeEnsure that the Symantec WinFax Starter Edition printer driver is available:
TITLE : How to Add Components to Outlook 98
Ensure That Symantec WinFax Starter Edition Printer Driver Is Not Damaged:
The following files are required for the driver to function in Windows 95/98 and are in the \Windows\System folder:
The following files are required for the driver to function in Windows NT and are in the \Windows\System32 folder:
NOTE: The following steps apply to computers running Windows 95/98 only. For more information about renaming files in Windows NT, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 164471To rename and replace the file in Windows 95/98, follow these steps:
TITLE : Replacing System Files Using a Modified Emergency Repair Disk
Invalid Page Fault Starting WSE Print Driver
Send Button Is Missing After Installing WSE with no E-mail ServiceAdd a mail account. This does not need to be a valid mail account.
Error 630:If the modem does not respond after dialing out for the first time after booting the machine and you receive an Error 630:, you may need to turn off the option for Outlook to automatically dial the ISP when it opens. To turn this option off use the following steps:
For more information on using WSE, please see the following articles in the Microsoft Knowledge Base:
TITLE : OL98: (IMO) ErrMsg: "Unable to Print the Attachment" in Fax
TITLE : OL98: (IMO) Large System Fonts Cause Clipping on Cover Pages
TITLE : OL98: (IMO) No Menu Item For New Fax To Contact
TITLE : OL98: (IMO) Fax Messages Sent Using Wrong Account
TITLE : OL98: (IMO) WinFax Pro Update Utility Available