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Unable to change password using the IIS 4.0 change password feature

This article was previously published under Q184058
This article has been archived. It is offered "as is" and will no longer be updated.
We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 7.0 running on Microsoft Windows Server 2008. IIS 7.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:For more information about IIS 7.0, visit the following Microsoft Web site:
When you attempt to change your password through the Internet InformationServer (IIS) change password feature, you may receive the following errorin Internet Explorer:
The server returned and invalid or unrecognized response.
The Web site is configured to support password changing, but the IISADMPWDvirtual directory does not exist on that Web site. When InternetInformation Server is installed, the IISADMPWD virtual directory is onlyadded to the default Web site.
Note Changing passwords by using the IISADMPWD virtual directory should only be done over Secure Sockets Layer (SSL).

To resolve this issue, add a virtual directory named IISADMPWD to the Website by performing the following steps:
  1. In the Internet Service Manager, click the Web site.
  2. From the Action menu, point to New and then click Virtual Directory.
  3. Type "IISADMPWD" (without the quotation marks) in the alias name box of the New Virtual Directory Wizard, and then click Next.
  4. Type the path to the Winnt\System32\Inetsrv\Iisadmpwd folder, and then click Next.
  5. Click to disable the Allow Script Access.
  6. Click to enable Allow Execute Access (Includes Script Access), and then click Finish.
Microsoft has confirmed this to be a problem in Microsoft InternetInformation Server version 4.0. We are researching this problem and willpost new information here in the Microsoft Knowledge Base as it becomesavailable.

More information
Internet Information Server 4.0 includes the capability that allows aWindows NT user to change their password, receive notification when theirpassword is to expire, and allow them to change the password. IIS installsthis functionality in the IISADMPWD virtual directory of the default Website. This feature is implemented as a set of .HTR files located in the%system%\System32\Inetsrv\Iisadmpwd directory and the ISAPI extension fileIsm.dll.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
331834 Change password functionality replaced with Active Server Pages
For additional information about configuring Internet Information Serverto support password changing, view the section Notifying Clients ofPassword Status section of the Windows NT 4.0 Option Pack Documentation.

Article ID: 184058 - Last Review: 10/26/2013 12:18:00 - Revision: 5.0

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