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WD: Problems Opening Word or RTF Document From Internet Explorer

This article was previously published under Q184335
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
SYMPTOMS
When you click a hyperlink to open a Microsoft Word or Rich Text Formatted (RTF)file in Microsoft Internet Explorer, you may experience one of the followingsymptoms:

Case 1

You will not be prompted to select either the Open It or the Save To Diskoption. Instead, you may receive a message indicating that the file isdownloading.

Case 2

The document will be displayed incorrectly. For example, the background colorof the document may be gray and you may see control characters or code similarto the following RTF codes:
   {\rtf\ansi\ansi.cpg1252\uc1\deff0\deflang   {\rtf\ansicpg1252\uci \deff0\deflang1033\deflangfe1033				
The actual text of the Word document will be interspersed amongst these codes.

NOTE: An RTF document will be displayed correctly if you open the document byclicking Open on the File menu.

Case 3

You will not see Word menus when viewing the Word or RTF document from InternetExplorer.
CAUSE

Case 1

The Confirm Open After Download option is not selected for Word documents (.doc)and RTF files.

Case 2

The Content Type/MIME setting is set to text/html rather than application/mswordfor Word documents (.doc) and RTF files.

Case 3

The Browse In Same Window option is selected for Word documents (.doc) and RTFfiles. This option displays the menus and toolbars of Internet Explorer ratherthan the menus and toolbars of Word.
WORKAROUND
NOTE: The following steps are for Internet Explorer version 4.0. Because thereare several versions of Internet Explorer, the following steps may be differenton your computer. If they are, please consult your product documentation tocomplete these steps.

Case 1

Select the Confirm Open After Download option by following these steps:

  1. Double-click My Computer.
  2. On the View menu, click Folder Options.
  3. Click the File Types tab.
  4. From the Registered File Types box, select Microsoft Word Document and click Edit.
  5. In the Edit File Type dialog box, click to select the Confirm Open After Download check box and click OK.
  6. Repeat steps 4 and 5, but select Rich Text Format from the Registered File Types list in step 4.
  7. Click OK.

Case 2

Set the Content Type/MIME setting to application/msword by following thesesteps:

  1. Double-click My Computer.
  2. On the View menu, click Folder Options.
  3. Click the File Types tab.
  4. From the Registered File Types box, select Microsoft Word Document and click Edit.
  5. From the Content Type (MIME) list, select application/msword and click OK.
  6. Repeat steps 4 and 5, but select Rich Text Format from the Registered File Types list in step 4.
  7. Click OK.

Case 3

Turn off the Browse In Same Window option by following these steps:

  1. Double-click My Computer.
  2. On the View menu, click Folder Options.
  3. Click the File Types tab.
  4. From the Registered File Types box, select Microsoft Word Document and click Edit.
  5. Click to clear the Browse In Same Window check box and click OK.
  6. Repeat steps 4 and 5, but select Rich Text Format from the Registered File Types list in step 4.
  7. Click OK.
MORE INFORMATION
The following settings are the default file type settings for Microsoft Word documents, RTF files, and HTML documents:
                                                 Confirm Open     Browse in                             Content Type        After Download  Same Window   File Type                 (MIME) Setting      Setting          Setting   --------------------------------------------------------------------------   Microsoft Word Document   application/msword  Off              On   Rich Text Format          application/msword  On               Not Available   HTML Document             text/html           On               Not Available				
You can access these settings by following these steps:

  1. Double-click My Computer.
  2. On the View menu, click Folder Options.
  3. Click the File Types tab.
  4. From the Registered File Types box, select the file type you want to edit and click Edit.
162059 Office Documents Open in Internet Explorer
word95 word7 word97 word8
Properties

Article ID: 184335 - Last Review: 08/21/2007 03:37:54 - Revision: 1.3

  • Microsoft Word 97 Standard Edition
  • Microsoft Word 95 Standard Edition
  • Microsoft Word 95a
  • kbinterop kbprb KB184335
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