OFF98: Clip Art Gallery Fails to Load with PaperPort Extension

This article was previously published under Q184586
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you attempt to load Microsoft Clip Gallery in the products that arelisted at the beginning of this article, Microsoft Clip Gallery fails toload. You do not receive an error message, but the computer appears to stopresponding (hang).
CAUSE
This problem occurs when the "ScanDirectMenuINIT" extension for theVisioneer PaperPort Scanner is installed. This extension comes withVisioneer PaperPort Software version 5.x.
RESOLUTION
To resolve this problem, disable the ScanDirectMenuINIT extension. To dothis, follow these steps:

  1. Point to Control Panels on the Apple menu, and then click Extensions Manager.
  2. Click to clear the check box for the ScanDirectMenuINIT extension.
  3. Click Restart.
STATUS
This problem occurs when you use the products listed above andVisioneer PaperPort Scanner 5.x.
MORE INFORMATION
The ScanDirectMenuINIT provides you with an added item on the menu bar toadjust scanner options. Removing the extension causes no problem; theprogram and scanner work without the extension.

PaperPort is a personal imaging software that works with scanners, digitalcameras, or multifunction peripherals to allow you to put scanned images ordocuments into Internet publishing, e-mail software, graphics, wordprocessing and other programs.

PaperPort is manufactured by Visioneer, Inc. a vendor independent ofMicrosoft; we make no warranty, implied or otherwise, regarding thisproduct's performance or reliability.

For information about how to contact Visioneer, query in the KnowledgeBase for one of the following article:
60782Hardware and Software Third-Party Vendor Contact List, Q-Z
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Article ID: 184586 - Last Review: 10/07/2013 22:54:52 - Revision: 2.0

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