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XCLN: Message Recall Failure when Recalling a Message

This article was previously published under Q185038
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
SYMPTOMS
When you attempt to recall a message sent to one or more Microsoft ExchangeServer users, you may receive a message containing the following:
   From:   <your name>   Sent:   Monday, April 20, 1998 1:23 PM   To:   <recipient's name>   Subject: Message Recall Failure:   Your message      To: ServerA-Recipients;ServerB-Recipients;ServerC-Recipients;      Subject:   Test Message      Sent:   4/4/98 5:00 PM   could not be recalled on 4/20/98 9:45 AM.				
CAUSE
The recipient has deleted the message you are attempting to recall.
MORE INFORMATION
The above message recall failure notification may be received if therecipient of the original message has permanently deleted the messagebefore the sender has recalled the message.

You may get the message recall failure notification a long time after yourecall the message. Consider the following example. User1 sends a messageto User2 on January 1, 1998. Then User1 recalls the message on January 2,1998. However, User1 doesn't receive a message recall failure notificationfrom User2 until February 1, 1998.

The above situation can occur if User2 has a Personal Folder (.pst file) asthe default mail delivery location. This will cause the message from User1to be automatically delivered to the .pst file. Now if User2 permanentlydeletes this message and then logs out of the client, the recall messagefrom User1 will not be processed until User2 logs back onto the client. IfUser2 goes on vacation and does not log onto the Exchange Server computeruntil February 1, 1998, the recall message will be received by User2 onFebruary 1, and since User2 had permanently deleted the message from User1,a message recall failure notification will be sent to User1 on Feb 1.
8.5
Properties

Article ID: 185038 - Last Review: 10/28/2006 16:51:22 - Revision: 3.3

  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Exchange Server 4.0 Standard Edition
  • Microsoft Exchange Server 5.0 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition
  • kbinfo KB185038
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