Article ID: 185070 - View products that this article applies to.
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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
When you start Microsoft Outlook 98 or initially connect to your MindSpring Internet Mail server, you may receive the following error message:
Following this message, you may notice that sent mail does not leave your Outbox.
You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.
This problem may be caused by incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this problem:
Incorrect Settings Using the Internet E-mail Service
MindSpring's Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Internet Mail service profile, the Internet Mail server box identifies the mail server you receive (incoming) mail from. The Advanced Options of the Internet Mail service profile enables you to name the sending (outgoing) e-mail server.
To obtain your personal MindSpring e-mail account information contact MindSpring Customer Service at 800-719-4660 or MindSpring Technical Support at 800-719-4660.
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Article ID: 185070 - Last Review: October 7, 2013 - Revision: 1.0