OL98: (IMO) Connection Error Using MindSpring Internet Mail

This article was previously published under Q185070
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
When you start Microsoft Outlook 98 or initially connect to your MindSpringInternet Mail server, you may receive the following error message:
You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave yourOutbox.
This problem may be caused by incorrect settings in the Internet Mailservice properties. Follow these steps to troubleshoot this problem:

Incorrect Settings Using the Internet E-mail Service

  1. Right-click Outlook on the Windows Desktop, and on the shortcut menu, click Properties. Click to select the MindSpring mail account, and then click Properties.
  2. Click the Servers tab and in the Outgoing Mail (SMTP) box type, IN LOWERCASE, mail.mindspring.com or mail.pipeline.com (depending on if you have a MindSpring or Pipeline account).
  3. In the Incoming Mail (POP3) box type, IN LOWERCASE, pop.mindspring.com or pop.pipeline.com (depending on if you have a MindSpring or Pipeline account).

    NOTE: If your mail server information is different than listed above, use the server names provided by MindSpring.
  4. In Account Name, type your e-mail name up to, but not including the @ symbol, and in Password, type in your password.
  5. Click OK and Close to close all dialog boxes.
Start Outlook and send a message.
MindSpring's Internet Mail system uses one server for receipt of messagesand a second server for sending messages. In the Internet Mail serviceprofile, the Internet Mail server box identifies the mail serveryou receive (incoming) mail from. The Advanced Options of the InternetMail service profile enables you to name the sending (outgoing) e-mailserver.

To obtain your personal MindSpring e-mail account information contactMindSpring Customer Service at 800-719-4660 or MindSpring TechnicalSupport at 800-719-4660.

The third-party contact information included in this article is providedto help you find the technical support you need. This contact informationis subject to change without notice. Microsoft in no way guarantees theaccuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendorsindependent of Microsoft; we make no warranty, implied or otherwise,regarding these products' performance or reliability.

Article ID: 185070 - Last Review: 10/07/2013 23:02:42 - Revision: 1.0

Microsoft Outlook 98 Standard Edition

  • kbnosurvey kbarchive kbhowto kbprb KB185070