This article was previously published under Q185203
This article has been archived. It is offered "as is" and will no longer be updated.
The print spooler may stop responding (hang), using all available CPU timefor a single CPU.
A corrupted enhanced meta file (EMF) record embedded within the printstream can cause the spooler to enter an infinite loop. This uses all theavailable CPU time for a single processor and prevents the print job fromcompleting.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.