OL98: (CW) Email Does Not Leave the Outbox

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NOTE: These procedures only apply if you have installed Outlook with theCorporate Workgroup/Other (CW) option. This option allows you to useMessaging Application Programming Interface (MAPI) services. To determineyour installation type, on the Help Menu click About Microsoft Outlook. InAbout Microsoft Outlook you should see "Corporate" if you have theCorporate Workgroup installation.
Symptoms
When you send e-mail in Microsoft Outlook 98 with the Internet Mailservice, the sent message may not leave your Outbox although you are ableto connect and download e-mail.
Cause
You have multiple Internet Service accounts in the same profile and youhave chosen to send mail on an account that is not the default outgoingservice.

While Outlook supports multiple Internet services for e-mail, you canspecify only one as the default delivery account.
Resolution
Send e-mail using the default e-mail delivery account.

-or-

Change the account you wish to use as your default e-mail delivery account.
More information
To use the default delivery account to send e-mail, follow these steps:

  1. On the Tools menu, point to Send and Receive.
  2. Click to select the account at the bottom of the list. This is the default account, assuming you restarted Outlook after setting it as the default.
To specify a different account as the default e-mail delivery account:

  1. On the Tools menu, click Services.
  2. On the Delivery tab, click to select the account you wish to be the default delivery account.
  3. Click the Arrow to the right to move the selected account to the top of the list and click OK.
  4. Quit and restart Outlook.
References
For more information on this subject, please see the following article inthe Microsoft Knowledge Base:
182572OL98: How to Troubleshoot Mail Stuck in the Outbox
stuck
Properties

Article ID: 185307 - Last Review: 01/12/2015 16:00:37 - Revision: 2.0

Microsoft Outlook 98 Standard Edition

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