IntelliMouse TrackBall Wheel Does Not Work with Service Pack 3

This article was previously published under Q185668
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
After you install Windows NT 4.0 Service Pack 3 on your Windows NT-basedcomputer, your Microsoft IntelliMouse TrackBall's wheel may have no effectin programs that support the IntelliMouse TrackBall.
CAUSE
The I8042prt.sys driver included with Service Pack 3 does not include aPlug and Play identifier to recognize the IntelliMouse TrackBall wheel.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Plug and Play PNP
Properties

Article ID: 185668 - Last Review: 01/09/2015 10:03:25 - Revision: 2.2

  • Microsoft SideWinder Mouse
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • kbnosurvey kbarchive kbbug kbfix KB185668
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