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SMS: Error Message "Unable to Load Resource DLL" Starting Database Manager Tool

This article was previously published under Q185807
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you start the Systems Management Server Database Manager tool on acomputer with Systems Management Server Administrative Tools installed, youmay receive the following error message:
Unable to load resource DLL _dbclean.dll
After you accept the error message by clicking OK, an access violationoccurs in Dbclean.exe and the application terminates.

In a similar manner, if you try to start Systems Management Server MIF FormGenerator on the same computer, you receive the following error message:
Could not load language DLL _MIFGEN.DLL
After you accept that error message, a second dialog appears saying "Failedto create empty document" and the application terminates.

You may also note that these two issues do not appear on the SystemsManagement Server site server itself.
CAUSE
When the Systems Management Server Administration tools are installed on acomputer running Windows NT that is not configured for the U.S. Englishsystem default locale, the Systems Management Server Database Manager andthe Systems Management Server MIF Form Generator attempt to load its filesfrom the incorrect language resource directory.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Serverversion 1.2. This problem has been corrected in the latest U.S. servicepack for Systems Management Server version 1.2. For information onobtaining the service pack, query on the following word in the MicrosoftKnowledge Base (without the spaces):
S E R V P A C K
WORKAROUND
To work around this problem, create a locale directory parallel to theexisting 00000409 (U.S. English locale) directory that corresponds to yoursystem default locale language code, where the resource DLLs and help filesare located. Copying all the files from the existing 00000409 directory tothe new directory will correct this problem.

All files in the Site.srv\<Platform>.bin\00000409 directory (where<Platform> is the platform you are using, such as x86, ALPHA, or MIPS) canbe copied to a newly created locale directory that can be created parallelto the 00000409 U.S. English locale directory.

For example, the U.K. English locale is 00000809. By creating theSite.Srv\Platform.bin\00000809 directory, and then copying all the filesfrom the U.S. locale directory to the newly created directory, the SystemsManagement Server resources and help files can be loaded successfully.
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Properties

Article ID: 185807 - Last Review: 12/05/2015 08:40:54 - Revision: 1.3

  • Microsoft Systems Management Server 1.2 Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbqfe KB185807
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