STOP 0x0000000A in Win32k.sys After Installing Korean Office 97

This article was previously published under Q185867
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
After you install the Korean version of Office 97, your computer maydisplay the following blue screen STOP error message:

STOP 0x0000000A in WIN32K.SYS
Resolution
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Status
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Properties

Article ID: 185867 - Last Review: 10/26/2013 02:15:00 - Revision: 3.0

  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • kbnosurvey kbarchive kbbug kbfix KB185867
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