Access Violation in win32k!HMMarkObjectDestroy in Japanese and Korean Windows NT

This article was previously published under Q185945
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you run the Japanese or Korean versions of Windows NT 4.0, the systemdisplays a blue screen error message. When you examine the call stack, yousee an access violation in either of the following:

   win32k!HMMarkObjectDestroy   win32k!HMAllocObject				

The blue screen error message would be displayed as a STOP 0x1E in Win32k.sys

STOP: 0x0000001E ( 0xC00000005, 0xA0036FC2, 0x00000000, 0x00000004) K_MODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys
Cause
HMAllocObject() is not supposed to run in parallel, but it was being calledsimultaneously from multiple threads:

HMAllocObject() <- GetCPD() <- _GetClassInfo() <- NtUserGetClassInfo()				
Resolution
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Status
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
More information
Two call stacks have been seen in stress testing, both of which are causedby the same problem.

Stack for access violation in win32k!HMMarkObjectDestroy:

   win32k!HMMarkObjectDestroy+0x17   win32k!HMDestroyUnlockedObject+0x88   win32k!DestroyThreadsObjects+0x85   win32k!xxxDestroyThreadInfo+0xbd   win32k!UserThreadCallout+0x58   win32k!W32pThreadCallout+0x1d   ntkrnlmp!PspExitThread+0x24f   ntkrnlmp!NtTerminateProcess+0x13c   ntkrnlmp!KiSystemService+0xc9   NTDLL!ZwTerminateProcess+0xb				

Stack for access violation in win32k!HMAllocObject:

   febec540 a002c77f e13d9e88 ff6a6d28 00000001 win32k!HMAllocObject+0x1da   febec61c a002d3ee 00000000 febec674 febec680   win32k!xxxCreateWindowExWOW+0x111   febec6c0 8013bb59 80000000 febec674 febec680   win32k!NtUserCreateWindowEx+0x1aa   febec6c0 77eb0257 80000000 febec674 febec680   ntoskrnl!KiSystemService+0xb9   0012f864 77e77470 80000000 00144e98 00144e98 0x77eb0257				
Properties

Article ID: 185945 - Last Review: 11/02/2013 16:38:00 - Revision: 3.0

  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB185945
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