Article ID: 186078 - View products that this article applies to.
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Name resolution may fail if the NetBIOS name has an ASCII sixteenth character. The problem occurs with Microsoft Systems Management Server Remote Control service when trying to attach to a computer running the Remote Control server component. The problem occurs when the name is not registered with WINS, and DNS is used to resolve the name.
This problem may occur with any application using ASCII characters for NetBIOS name suffix.
Systems Management Server Remote Control service uses <0x43> (ASCII "C") as NetBIOS name suffix for Systems Management Server Administrators Remote Control tool.
While generating the fully qualified domain name (FQDN) to be resolved by DNS, the NetBIOS service parses the name incorrectly when the suffix is an ASCII character.
For additional information, please see the following article in the Microsoft Knowledge Base:
TITLE : NetBIOS Suffixes (16th Character of the NetBIOS Name)
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Systems Management Server Remote Control client uses the following suffix values:
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Article ID: 186078 - Last Review: October 8, 2013 - Revision: 2.2