Error Message After Installing Grolier Encyclopedia Version 7.01

This article was previously published under Q186126
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
After you install the 1995 Grolier Multimedia Encyclopedia version 7.01,your computer restarts, and you may then receive one or more of thefollowing general protection (GP) fault error messages:
IS20DEL caused a segment not present fault in module USER.EXE at 0004:00002ca4
-or-
MMTASK caused a general protection fault in module MMSYSTEM.DLL at 0004:00001837
-or-
MMTASK caused a segment not present fault in module KRNL386.EXE at 0002:00000d82
CAUSE
This behavior can occur because the Msacm.dll file is loaded into memoryby Windows 98 or Windows Me when it starts. The Grolier Multimedia Encyclopedia Setupprogram overwrites and then restores this file while it is resident inmemory, and this causes the copy of the file that is resident in memoryto become unstable.
RESOLUTION
To resolve this issue in Windows 98, use the Microsoft System File Checker tool torestore the following original Windows 98 files:
  • Msacm.drv
  • Msacm.dll
For information about how to use System File Checker, see the followingarticle in the Microsoft Knowledge Base:
ARTICLE-ID: 185836
TITLE : Description of the System File Checker Tool (Sfc.exe)
To Resolve this issue in Windows Me, use the following steps:
  • Click Start, click Run, type msconfig.exe, and then click OK.
  • Click Extract File to restore the following original Windows Me files:

    • Msacm.drv
    • Msacm.dll
For information about how to extract files in Windows Me, see the followingarticle in the Microsoft Knowledge Base:
ARTICLE-ID: 129605
TITLE : How to Extract Original Compressed Windows Files
MORE INFORMATION
The third-party product discussed in this article is manufactured by avendor independent of Microsoft; we make no warranty, implied orotherwise, regarding this product's performance or reliability.
98 mmsystem exe krnl386 user
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Article ID: 186126 - Last Review: 10/08/2013 02:50:13 - Revision: 1.3

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Standard Edition
  • kbnosurvey kbarchive kb3rdparty kbenv kberrmsg kbgpf kbprb KB186126
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